Charged $400 kept car 4 days missed promise of completion date, problem came back day and a half after car picked up. Took car back. Car has been in their possession for 11 days and counting. Three promised completion dates missed. No loaner car offered. Nothing but poor excuses for missed completion dates, and very little effort put in to see that car was ready as promised. In talking to one employee then another, one doesn’t seem to know what the other is doing, or the commitment one or the other has made for completion of work. Very little or no concern for lack of transportation needed for job interviews and doctor appointments and other commitments I had. Car was taken in Monday February 9th. As of this writing Thursday February 19th, work is still not completed and car is not ready. It only takes one day to pull the transmission apart and see what parts are needed. Car has set for many days with no attention given to work needed. Dan Thousand Oaks, CaliforniaU.S.A.
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