Report Filed: American Alarm Security Services / Rehan Rabbani American Global Security / Monitronics Dealer Runaway Alarm Security Dealer Houston Texas!!
My friend and I decided to engage this dealer to provide home security system for our new house. This is mainly due to Monitronics reputation and service. On Aug29, 2014 we signed up agreeing to the package he presented. He agreed to provide 1x new keypad, 2x motion detector,1x glass break, 1x cell back up, 2x smoke detector plus the mobile app for $1150 for 3 years service. We agreed to sign up for this and paid him upfront. The installation was done on 18Sep despite he promise to have it on our closing day which is 17Sep. After installation there lot of false alarms we are getting. This is due to wrong zone assignments. Also, some of the hardware promised was not provided (1x smoke, 1x motion detector, 1x keypad) and the mobile app was not provided as well. The reason he mentioned is that he was supposed to change our system completely as we have pre-installed wireless sensors hat won’t work with what initially planned to have installed for us. As for the hardware that is not installed he said that there are no more zone available to have them installed. There is also no mobile app for the same reason that he was not able to change out our system. On Oct 6 came to fix a problem he promised that he will replace the system so that he can finish his work completely using new system and put the smoke and the motion and provide the mobile app. He said that what we have is only temporary. Again on7oct he needs to comeback as we cannot arm our system. On that day he fixed the problem and he was trying to hand over the balance hardware but I refused. I told him that he should hold on the hardware and finish his work. He said he will comeback on17Oct to get the system replaced. After that he is a runaway dealer. He won’t answer calls, he won’t respond to SMS and emails. This type of dealers should it be on the business. I also tried to get help from Monitronics by calling them nervous times but they said can’t help me as Rehan is their client and they cannot force him to respond to me. I told them,”this guy is selling himself as authorized dealer and by that you should be able to revoke the authorization””. Till date no action by Monitronics. I hope more people will read this and be aware of this kind of people.”