Auto-Zone sells DEFECTIVE parts and will not even replace them without customer having to purchase a new one first, remove the defective part and then return the defective part for a refund — not even when customer is caught in an emergency and jam situation BECAUSE of the defective part. Mgr. Matt Allen “claims” it is Auto-Zone “policy”. Everyone KNOWS policies CAN be broken and bent to help a customer in these situation IF they choose to do so. I will NEVER buy another dime’s worth of anything from Auto-Zone for the rest of my entire life and I don’t care if they were the LAST place on the face of the earth selling parts. They have permanently and forever LOST my business and I own 5 vehicles. I STRONGLY RECOMMEND that vehicle owners take whatever effort necessary to FIND another Auto Parts business to buy their parts from~!!! There’s plenty of them around. Most may be a few cents or dollars higher, but I just bet the service is better. ANYTHING even remotely akin to “real service” beats the H*ll out of what Auto-Zone practices~!!! I WILL be filing FORMAL complaint to the National Headquarters as soon as I find an address to file it to~!!! Gail Paradise, TexasU.S.A.
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This complaint and/or review was posted on Defaulters.com on 20:02 pm, December 02, 2020 (CST) and is a permanent record located at: https://www.defaulters.com/auto-zone-2/.
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