Report Filed: AutoNation Inc. AutoNation Ford Auto Nation FordAuto NationAutonation AutoNation – Lies Unprofessional SCAM Scottsdale Arizona!!
Auto Nation Ford – Scottsdale, Arizona I wish to express to you my disgust with the Auto Nation Ford dealership. We have had nothing but issues and have been disrespected on more than one occasion. Let me spell out the situation so it is in writing as well. My fiancu00e9 and I went to this dealership to buy a Ford Explorer on August 18th, 2014. I worked with Juan in sales to show me some new Explorers. Before I got to the dealership I gave credit information, income information, etc. to another sales person who was not in at my appointment time (I don’t remember his name). I expressed the situation that we are in and that this is a difficult deal to make so I did not want to drive all the way from Gilbert to the Scottsdale location to go through a car deal only to have it not approved. So we did all of the work before I got there. Juan greeted me and took over the deal because the original guy missed the appointment. Juan had me redo all of the credit apps and income sheets. We went through it all and he showed me several Explorers. He started working with Chris Ross (sales manager) to get the deal done. We were able to get the deal written up on the perfect truck for us, ensuring that this would get done. Jeff did all of the financing and was incredible (so far). We drove off in our new 2015 Explorer XLT, with everything that we wanted on it. It was perfect. 5 days later (August 22, 2014) my fiancu00e9 received a phone call from Chris Ross who let us know that we need to immediately bring the car back and that there was no way the bank would finance this. She was at work so expressed to Chris to call me because I was home. I never received any calls from Chris. He called her back and left a voice mail saying that he called me several times and it went straight to voice mail (not true). He stated that he would need us to get to the dealership to go over our options. She after called me in tears saying that Chris Ross was completely rude to her and scolded her several times after she stated to Chris that we were leaving to California for a special occasion and couldn’t come by until Monday after we return. He was very rude and when she addressed it to him saying, “there is no need to be rude”” he responded saying “”I’m not being rude