On December 4, 2006 www.autopartsgiant.com debited my credit card for $170.65 without shipping the product. In fact, my card was charged on the same day that I placed the order, only to find out that the product was never in stock, and the manufacturer had gone out of business. In my view, this is an unethical business practice. I then learned that their rating with the BBB is “unsatisfactory” After sending multiple emails to [email protected] and calling their number associated with my credit card charge (562-634-8244)and leaving a message, I received the following emails on December 18, 2006. As of this time (11:00 am, EST, December 21, 2006) my online credit card report does not show a credit, 17 days after they debited my account, knowing the product was not in stock and, in fact, the manufacturer of the product was not longer in business. —————- email 1 ————————- Thank you for placing your order with AutoPartsGIANT.com, Unfortunately we are currently out of stock on the item(s) that you have ordered. This message is to let you know that your order has already been cancelled, and your credit card has been credited. —————– email 2 ———————- Order Invoice – #120080 Order Canceled – Payment Credited 170.65 Sincerely, Customer Service [email protected] www.TheAutoPartsStore.com Jerry Branford, ConnecticutU.S.A.
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