Report Filed: BAVTOYS OURI or HABBIE, ownere Misinformation, No response, Refused Refund Internet!!
I read all the negative comments in multiple threads about bavtoys but being one not to pass judgment I decided to place an order with them anyway. Ouri was quick to respond and accept the order, delivery for me was critical and when I learned my delivery requirements despite their best efforts could not be meet I requested that my order be canceled and opened a dispute with paypal immediately. I did so based on the lack of communications I experienced in trying to get a better understanding of when I would receive my order. I’m not going to complain about the events leading up to this point, miscommunication or misunderstanding I’ll give it the benefit of doubt. However when I requested a refund, what I got back from Bavtoys is pure BS as clearly demonstrated by the email exchange with them and paypal. They are not trustworthy and I would suggest that they only willing to serve customers up to a point.Not only that but when I posted this in the Vendors Feedback section on Bimmerforums It was disputed will false information and locked before I could respond. Clearly there are relationships that Bavtoys maintains for just this purpose along with multiple user identities to further discredit any negative comments against them.Ive since placed and order with Umitza and have been given constant and accurate updates along with the highest level of service imaginable.IMO Bavtoys chose to not only mislead and provide conflicting information but they flat out lied about what they could and could not do regarding a refund.Email from Bavtoys quoting T&C’s from paypal trying to say they can’t refund when it’s obvious they can.—– Original Message —– From: Paypal Bavtoys Sent: Wednesday, October 19, 2011 4:03 PM Subject: Fwd: New Item Not Received Dispute: CaseThis is taken from paypal terms and conditions:When a dispute, claim, or chargeback is open, the funds will be held in the seller’s account and will not be available for use. The funds cannot be withdrawn and will be considered “disputed”” until the dispute