Report Filed: Black Optix Tinting Rip Off Richmond Virginia!!
Subpar service to say the least. Dropped my car off (the first time) to get the windows tinted. Was told this was about a 2 hour service, but could be a little longer….7 hours later I was sitting in their lobby well after closing waiting for my car to be finished. I didn’t leave the shop until 11pm that night. Told- sorry we had someone not show. Next day, I come out to my car and notice bubbles and other issues throughout my car. I called, they were very nice about scheduling me to fix. Fast forward 2 weeks, I drop my car off the night before for the first appointment of the following morning. Again I find myself after closing, waiting for my car to be finished. 10 hours this time around- again I’m told, sorry we had someone not show. Once again- next day, I’m finding bubbles and scratches all over the windows that have been tinted- not to mention pieces of hair stuck in my windows. I called- they were very nice, but want to again have the chance to fix it. I need my car for work- I’m in sales. I’ve already had to arrange to not have access to it twice and now a third time? Come on- get your act together. At this point, all I want is my money back so that I can go somewhere else and get this done correct the first time. I did purchase through Groupon, but since I had already cashed in the service, there was little they would do. Also- for a 4 door car in the groupon, they do NOT mention that it does not include your back window and that will cost you another $50 or so. It’s a complete scam since their own website coupons are cheaper and do include the back window.