Report Filed: Car-X CarX, Car X Deceptive misleading mechanics, Costly unnecessary repairs Schaumberg Illinois!!
( I am the only guy in my family of 6 girls. I have been taking our vehicles to CarX for every problem to get what I thought was good repairs by good mechanics. I can’t believe this happened…) Last week, I noticed a rattling noise coming from underneath my truck. I took my car to CarX. The mechanic gave it a quick test drive and said I needed a new muffler to stop the noise. The cost was 400 dollars. Luckily, they couldn’t fit me in that day so we scheduled for 2 days later. The next day while on break between classes, I took my car to Midas to get a quote on new brakes. I told the mechanic that I already knew I needed a new muffler before he brought it to my attention. When he came back, he asked why I needed a new muffler? I explained the rattling sound. The mechanic said the only thing needed was a new muffler “clip”” (20 dollars). He put the clip on and sure enough the rattling sound was gone. Total repair 50 dollars! I couldnt believe CarX wanted to charge me 400 dollars for a brand new muffler I did not need. I went into CarX after school to ask why they would suggest a new muffler when I only needed a clip? The mechanic said the reason was because they didn’t have the “”clip”” in stock and when they ordered a new muffler
