Chadwicks shipped merchandise with sewing machine oil on it front and back and damage to the lace. They refuse to refund the shipping portion for sending the damaged item and the shipping it cost to return it using their prescribed label. Poor quality control. Do not buy from this company. You risk losing money. It is not a convenience and the majority of their products appear to be NOT made in the USA, but this is also not disclosed in their catalogues.
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Chadwicks Of Boston Reviews & Complaints
Do not order anything from websites which don’t accept PayPal! I regret I bought from Chadwicks even though they did not accept PayPal, but I found something I really liked on their website and price was also nice so I decided to give it a try. My order did not show up, they refused to cancel it and there was no way to get my money back. I have no idea what to do and where to seek help. All I can do is warn others about this terrible site!
Chadwicks Of Boston Reviews & Complaints
For 9 months I have tried to get Chadwicks to stop sending me catalogs. This may seem like a minor matter, but my real complaint is how they respond. First they continue to send catalogs and when I send an e-mail to their customer “support”, I get an automated response that tells me to click on the link at the bottom if the response didn’t take care of my request. There is not and never has been a link in that e-mail except one to the unsubscribe from catalog page which is completely useless. When I try to use Catalog Choice to stop the catalogs they have a screen that tells me that per Chadwicks request I have to go to their web site to unsubscribe. So they continue to send catalogs for me to throw away which is a complete waste of their money, paper and my time.
Chadwicks Of Boston Reviews & Complaints
I have been a Chadwicks customer for over 15 years. In recent months they have started charging me $25.00 “late fees” because they say that my payment is arriving one day past the due date. I always send my payments 5-8 days ahead of the due date. The San Antonio payment Center is typically a three business day mail journey. When I get assessed a late fee, then my interest rate zooms! Chadwicks recently sent me a “gold card” membership account card. I didn’t request this. It was sent due to my good credit standing and low balance. Instead of being treated like a “gold card” member would expect, I’m being preyed upon. Chadwicks knows that their customers cannot prove what day their payment arrives so, on that simple and convenient premise, they stick a fork in your backside! Also, a phone payment is an additional $5.00 fee! I am closing my account and giving potential customers fair warning-this has become a predatory company that you need to avoid!
Chadwicks Of Boston Reviews & Complaints
I have been trying, UNSUCCESSFULLY since March 2011 to get my refund of $114.21 from Chadwicks for some items I returned. I was told, a number of times, that the items were in the process of being shipped. Then after calling back 4 times I was told my order got lost when they converted over to a new system. I was then told 3-4 times that my check was in the mail. I contacted the Mass Attorney Generals Office and the Better Business Bureau of Mass Bay and added my complaint to the list of the customers who are struggling to get resolution. In mid-July I find out the company is going through bankruptcy proceedings and that I’d have to wait an additional 45-60 days before they ‘can get back to me.’ Surprisingly last week I received another catalog in the mail from them. It’s sad that they can keep my money and cry broke, yet continue to send out catalogs. Save yourself the frustration. Don’t order from Chadwicks!
Chadwicks Of Boston Reviews & Complaints
I have ordered from Chadwicks before but it has not been for many years. Before I never had a problem, this experience has led me to the conclusion that I will never ever ever order from them again. Order was placed May 19, received May 27 and returned May 31 (the items didn’t fit). June 12 I called to inquire about my refund as the items had been received at their loading dock on June7. After being placed on hold for 34 minutes, I was told it took 7 -10 business days to process refunds. June 20 I called again as I still hadn’t recieved the refund. 27 minutes after being put on hold I was informed it took 3 -4 weeks to process a refund. I admit I got angry, raised my voice a tad and asked for a supervisor. The rep hung up on me! Of course, that made me a tad angrier. I called back and demanded a supervisor who informed me that it took 8 WEEKS! for a refund. UNACCEPTABLE!!! I’m filing a complaint with the BBB of Massachusetts as well as the state I reside in and am going to complain on every site I find regarding them. I am beyond angry now.
Chadwicks Of Boston Reviews & Complaints
I ordered $221.94 worth of merchandise on Sep 14, 2011. On 9/29 all but one item was returned and received at their dock (delivery confirmation). I never heard anything back and on Dec 3 and 9 made phone calls to find out what credit holdup was. Same runaround as others have reported. Told reorganization going on, please be patient. Still nothing. They have their merchandise. I want my credit card refunded for the merchandise minus return shipping. Who can help? Thank you. My email is [protected]@earthlink.net. Sandra Spencer
Chadwicks Of Boston Reviews & Complaints
I placed an online order for jean leggings (2) in July. The only email I got was an order confirmation. So I waited for my order. By the time 3 weeks came I got no email of any order shipment so I phoned Chadwicks. First I couldn’t even get through to a live person. I tried again. Finally after half an hour I got a man who indicated that there had been a problem with my order. I asked if it was on backorder. He said no that the items were no longer available. I asked why I was never contacted and he gave an “I don’t know” answer.I asked if said items were ever going to be in stock again. He said no and I was livid that I was never told about this. This man just gave me a stupid “well I can’t do anything at this point”. Horrible. No wonder this company is going bankrupt.
Chadwicks Of Boston Reviews & Complaints
I recently placed an order with Metro Style. Upon receipt of my order (missing an item), I attempted to contact them by phone. For two days I have been on hold (calls x 5) for more than 20 minutes only to be disconnected. You cannot get thru to this company – even by email. I then contacted Metro’s sister company Chadwicks – only to get the identical voice recordings and the same scenario. I would not order anything from either of them as it is clear that something is not right. When I googled “parent company for Metro Style and Chadwicks” I saw where a company named Boston Apparel Group apparently owned both companies and according to the article in the Taunton Daily Gazette – July 2011, Boston Apparel is in a bankruptcy limbo as another company (Women’s Apparel Group, LLC) under its umbrella have filed for Chapter 7. I called again today and still cannot get thru nor can I get a response via email. I would not even chance placing an order with these guys. This seems to be the opening of Pandora’s Box — save yourself the headache. I’m sure there are other reputable catalog companies you can tap!!
Chadwicks Of Boston Reviews & Complaints
I returned a lot of items to chadwicks and they didn’t process the returns. They are still charging my credit cards and they have the merchandise.