Service department is attempting to charge “storage” fees for a SeaDoo which was serviced at their facility. Last spring I brought a SeaDoo watercraft in for a general health check. Service indicated a turn around time of about two weeks. Well over a month later I received a call stating that everything checked out okay. I asked that the steering cable be replaced and was told it would be an additional week or so. I heard nothing until the first week of October, when service said that the watercraft had been ready and that they were going to charge me $10 a day for “storage” (outside-large parking lot) if I did not pick up thewatercraft in the next week. My father is in FL and had just been diagnosed with cancer, and I could not pick it up at that time because I have been traveling and dealing with that. I found it ridiculous that this company had the watercraft the entire usable season, and they call out of the blue stating that it has been done and are now going to charge me storage fees. The unfriendly service rep stated that they had called me. The number they have on file is my cell phone, and I never received a call. I also went back to check my phone records and saw no evidence of a call from them. The unfriendly service rep was unable to give me a date and time of this mystery call. I absolutely refuse to pay storage fees. All I want is to pay for the services rendered, leave with my watercraft and not visit them again.
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