customlogo.net

customlogo.net

Reviews: 1

1 RATING
(1)

Total views: 4477

Published: 30 September 2022

Posted by: Anonymous

I am concerned this company is not dealing honestly. The service is not as described according to the company website in relation to a 100% moneyback guarantee, and in relation to the 24 hour service response time. The seller now advises me that there is no moneyback guarantee. The information on the website is misleading and deceptive. I purchased on the understanding from the written information provided that I had up to 90 days to receive a refund if I am not happy with the product. I initially paid US$49 for the Bronze package which gave me 3 logos design concepts and 2 chances of editing. The upgrade to Platinum package includes a whole lot of extras which looked inviting including 8 logo design concepts and unlimited editing, so I paid a further US$49. But the 8 draft designs sent to me are poor quality. I was disappointed after seeing the amazing logos on the website. In one of the draft designs, the designer had used a butterfly when it was supposed to be a bee. I liked the idea of one concept, but the graphics were so poor that I complained. I was emailed that a ‘top logo design master’ was taking over the design of my logo. But the next edited design was just as poor as the previous ones, so I complained again. The designs were not in final format and none of them were acceptable. The initial designs were presented within 24 hours but they were all very poor. The Platinum package is supposed to ensure that you get @unlimited priorty 24 hour revisions” as stated on the website. However

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