David Stanley Auto Group Chevrolet

David Stanley Auto Group Chevrolet Review

Reviews: 1

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Published: 15 September 2022

Posted by: Anonymous

Report Filed: Tracy Strain Unprofessional and Viscous behavior at David Stanley Auto Group Chevrolet Viscously attacked and aggressively berated verbally by TRACY STRAIN, Service Department Director. Service Department Damaged my vehicle 5 times and they caused damage to my cell phone screen. Oklahoma City Oklahoma!!

BBB COMPLAINT ACTIVITY REPORT Case # 16053781 Viscously attacked and aggressively berated verbally by TRACY STRAIN, Service Department Director. Will not address his negligence. It saddens me greatly to know as an Air Force Veteran of 23 years defending our freedoms that I must file this complaint for I was treated so viscously, abusively and unprofessionally by TRACY STRAIN, Service Department Director. Following is a gisted account of the events. The actual very detailed letter describing the events file in a BBB complain with General Motors ID #10349637. TRACY STRAIN Service Manager: I was viscously, aggressively and horrifically attacked and berated verbally the one and only time I have ever met or attempted to speak to him, for NO cause on 5 December, 2014. I had never met him until this day. On 26 April 2014, I purchased a 2014 Chevy Silverado 1500 High Country. On or about 1 May 2014, the service department installed a defective chrome gas cap door. On or about 28 August 2014, I informed the service dept. of the defective gas cap door. Service Dept. opened the gas cap cover door causing damage to the paint on the pickup bed. I was informed it would take 3-5 business days to complete the repair. The service dept. paint shop had my vehicle 2 weeks. The paint shop caused damage to the fuel fill hose and returned my vehicle in dirty condition with paint dust for sanding. I attempted a temp. fix to the fuel fill hose damage to put fuel in the tank. As I was putting a temporary fix on the fuel fill hose, my cell phone glass screen was damaged. This was caused by the negligence of the Service Department. Fuel poured out through damaged fuel fill hose on to the ground. This was an environmental issue-the fuel spillage. Service Dept. scratched the rear bumper. Service Dept. did NOT inform me of ANY of the damages they caused. This is outright negligent behavior. Also, I did not file a complaint about any of the damages until I was viscously, aggressively and horrifically attacked and berated me verbally by TRACY STRAIN. TRACY STRAIN Service Director: viscously, aggressively and horrifically attacked and berated me verbally for no cause on 5 December 2014. His unprofessional and aggressive behavior was such that I fully expected a physical assault! It was a rudeness that I have never experienced personally from a business or person. Especially coming from a person in a director position. TRACY STRAIN NEVER ALLOWED ME TO SPEAK. When I attempted to speak, he interrupted me–6 times. Two interruptions in front of Mr. Haines, Customer Service. Events: May 1: Defective fuel door installed. Aug 28 Informed service dept. fuel door defective, Serv. Dept. damaged paint. Oct 30 Drop P/U off for fuel door, paint, and molding repair. Nov 18 Pick up truck, repairs completed. Returned in dirty condition. Nov 20 discover damage to fuel fill hose and gas cap lanyard not reattached. Cell phone damage due to Serv. Dept. negligence. Request to speak to TRACY STRAIN. He was on vacation. Dec 5, TRACY STRAIN: viscously, aggressively and horrifically attacked and berated me verbally for no cause when I attempted to discuss all damages and phone damage. Dec 5, Vehicle returned from regular scheduled maintenance with significant scratch on rear bumper. Dec 5; Spoke with Customer Service, Mr. Haines, about TRACY STRAINS gross behavior. December 12, Sent customer service survey and filed a BBB complaint to GM. Dec 12, GM customer relations contacts me about TRACY STRAINS gross behavior. As of 5 January 2015, I have not been contacted by David Stanley Chevrolet about TRACY STRAINS VICIOUS behavior to resolve the issues. NOTE: The Service Department NEGLIGENT in NOT informing me of ANY of the damages. I discovered each one of the damages. NOTE: The fuel door replacement, paint damage, fuel fill hose damage were all satisfactorily repaired. Consumer’s Desired Resolution: NOTE: Scratch on rear bumper not repaired yet, because this is the first notification to the dealership. Did not inform the dealership for fear very possible PHYSICAL ATTACK and continued VISCOUS verbal abuse by TRACY STRAIN. Expected compensation:1. TRACY STRAIN, publicly apologize, on the show room floor, to me for his disgusting behavior toward me. He needs to recognize his horrific behaviors.2. Written or verbal apology from Shane Downs and David Stanley, taking responsibility for Tracy Strain’s disgusting behavior .3. Scratch on rear bumper repaired.4. Reimburse cost of cell phone glass face repair ($130.00) caused by the NEGLIGENCE of TRACY STRAIN.5. The fuel cap lanyard reattached. As always, I am very willing to discuss these items. However, I will not have any discussion with TRACY STRAIN, other than his apology to me. As always, I am very willing to discuss these items. However, I will not have any discussion with Tracy Strain’s, other than his apology. BUSINESS RESPONSE: “Please be advised we are in receipt of your correspondence in connection with the above referenced matter. I personally interviewed Mr. Strain and he adamantly denies the allegations of Mr. McVay and states he conducted himself ethically and professionally at all times. While we regret that Mr. McVay is not completely satisfied with his experience at our dealership

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