Report Filed: d**k Ide Honda Unethical practice Rochester New York!!
Matt from Parise’s Automotive and Towing (out of Batavia NY) responded to my AAA emergency call today and transported my 2001 Honda Accord and myself to d**k Ide Honda on Panorama Trail from milemarker 397 on the I-90W. As Matt was taking my car off of the flatbed, I noticed a piece of metal hanging from the bottom of the front end of my car. It was a heat shield. I told the service advisor inside that I started hearing an awful sound as I was driving down the thruway, that the service engine light came on around the same time, and that since I received a letter last winter about the civil suit against Honda for tranny problems with Accords, I was worried that it might be the beginning of said problem. He didn’t know anything about the civil suit. Odd, as he works at a Honda dealership. (For info. on suit and settlement, see: (((link redacted))) I conceded that the noise I heard could have been the heat shield dragging and that the light may have only went on because I needed an oil change. But, I wanted the car checked out anyway and asked that the mechanics also did a tire rotation, oil change, and inspection. The wait time was only supposed to be an hour, but I had a ride and needed to get home to get some work done, so I left my car there. Big mistake. My car was taken into the shop around 2:20. By 2:45, I was already home and had a voicemail from Jeff, the service advisor. He said the sound was coming from the heat shield, but also claimed that my car had failed inspection–the front brake pads and rotors were “completely gone.”” This problem
