Report Filed: Edible Arrangements Terrible delivery and customer service Santa Monica California!!
I have been a long time customer of Edible Arrangements. On Thursday, November 7, 2013, I placed an online order for a large size, fruit basket to be delivered on Friday, November 8th. I generated a condolence card with the names of the senders. On Saturday, November 9th I attended a funeral service for a dear friend. Following the church service the mourners were invited back to the elderly widowu2019s home. We expected to find the Edible Arrangements fruit basket among the refreshments. Upon arrival there was no sign of the basket, which was to have been delivered the day before. At 11 AM I called the Santa Monica. CA Edible Arrangements franchise and spoke with the assistant manager. She indicated that their driver had attempted to deliver they basket on November 8th but found no one at home. A delivery notice was reportedly left at the location. I was told that the driver was out in the field and would return within 15 minutes. Immediately following his return the gift basket would be delivered. I called back at 11:30 AM, at 12 noon and again at 12:30 PM. By then most of the guests had left. Sometime thereafter the basket arrived. The basket lacked the condolence card I had completed online. There was no way to identify the senders. The basket seemed small, we had ordered the large $104.00 size. I was surprised to find out that there is no difference in size between the small, medium and large arrangement container, which measures 10u201d x 3u201d x 3u201d. The only difference is that the more expensive, larger arrangements contain u201cmore fruitu201d. I called back to complain about the entire experience. I was told that the owner, Lulu would not be in until the following Monday. I asked that she be given a message to call me. In more than a week there has been no response from owner or any other employee of the Santa Monica Edible Arrangements. Upon returning home, later that day, I called Edible Arrangements 800 nationwide customer support number. They told me that all they could do was to file a grievance with the local franchisee (Santa Monica Edible Arrangements). Both the assistant manager and the customer support person made it quite clear that they couldn’t care less whether I did or did not make future purchases from their organization. After this embarrassing experience I did an online search regarding u201cEdible Arrangements u2013 problems/complaintsu201d, and found numerous posts about poor delivery service and poor customer support. I believe that the location should have made an additional attempt to fulfill the order. The elderly woman to whom we sent the fruit basket did not see the delivery notice. The franchise should have attempted to contact her by phone (Her telephone number was supplied at the time of the order). In addition an email and or telephone call could have been sent me, so that I could have assured delivery or pick up on time for the funeral. As well as posting this message online I’m sending copies to the edible arrangements central office and to the Santa Monica edible arrangements franchise location.