Report Filed: Elite Gates ,Eddie Albert & Sheila Albert, LiftMaster, Chamberlain gate repair service OVERCHARGES ON PARTS — repairs cost more than a brand new unit. Charged $800 to replace two limit switches and battery for LiftMaster Elite Miracle 1 swing arm gate operator. Elit Los Angeles, California!!
Elite Gates of Los Angeles, an authorized dealer and repair service for LiftMaster products, was hired to repair our defective Elite Miracle 1 electric swing arm gate opener manufactured by Chamberlain/LiftMaster. They performed two service calls, one in December 2009, the second in March 2011. On the second visit, immediately following the repair service, we discovered that we had been overcharged on parts: $250 for two limit switches that sell for $19.99 each on their website. Upon learning of this overcharge, we looked up the records for the service call in 2009 and found that, once again, Elite Gates had overcharged us: $250 for a battery that sells for $59 on their website. I immediately called Elite Gates to find out why they had charged us hundreds of dollars for parts that sell for tens of dollars on their website. In total, the repairs for the two visits exceeded the cost of a new unit. Elite Gates refused to answer my calls, placing me on hold for well over 10 minutes, so a stop payment was placed on the check for the services in March until the issue could be sorted out. Several weeks went by with no response, then Elite Gates suddenly came alive. However, they were not interested in explaining the charges instead, they began aggressively demanding that we pay up right away, or risk being hit with a mechanic’s lien and “lengthy and tedious”” legal proceedings. Complaints have since been filed with several government and consumer protection agencies for investigation. Initially
