A college girl that was insured by Encompass Insurance Company blew through a stop sign as I approached the intersection while I had no stop. The other driver got a ticket. My vehicle was totaled. They only offered 50 percent of what my vehicle was worth. They only appraised it at $1,600 but the cheap shady company would only offer 50 percent of that. The girl went to court to try and get out of the ticket where they found her 100 percent at fault.
I faxed the court documents to her company, I never heard back. A third party arbitrator got involved because my company said we shouldn’t have to accept 50 percent blame. They decided she should get 80 blame which seemed low but whatever. So I called Encompass and said I wanted a new check for 80 percent of my vehicle. The claims adjuster Rudy who is very rude said he didn’t care about the court documents or the third party arbitrator. He said most he would pay is still 50 percent of my vehicle still. This company is a complete joke and should be put out of business for their shady corrupt practices.
Too Much Hassle
We had a bumper fly off a car and hit us on the interstate. The repair estimate was $2,275. I have been fighting all week with Encompass to try to get this paid. They have tried to put aftermarket and refurbished parts on my car. Luckily, I have a trustworthy shop owner and he has integrity. We pay for full coverage insurance WHY is this such a hassle???? Not impressed with them at all. We have never filed a claim. The roadside assistance has left us stranded all 3 times we have tried to use it. We are changing companies for sure!!!!
I was hit by someone insured by Encompass. I was stopped on the parkway, he slammed into me and pushed me into the car in front of me. Encompass said they would pick up 100%. My car was totaled. 5 days after the accident they told me to remove my car from the body shop and find a place to junk it. My car was not drivable, they told me they would not pay for the tow and they would deduct $1,800 for the salvage of the car. HUH??? I have to do all the work and then give Encompass $1,800???
She suggested I go through my own insurance co and they would get the money back from Encompass. I went back to the body shop and they were in shock! None of them had ever heard of such a thing. The person who owns the car lives in a VERY RICH area of Long Island, you would think that they would have better insurance.
Been with this company for a year paying 8k in insurance with multiple vehicles. Time in need as it always works they fail to respond. Needed towing service at 6pm the day of late evening they dispatched 5 times different towing services and failed to DISPATCH the right towing vehicle for my service. Was stranded out from 6pm the day of UNTIL 4am the following day with my whole family of 5. Pay for insurance for ridiculous towing service dropping this insurance TODAY. I’m sure many companies would appreciate my business any day. Worse insurance ever.
Quoted, But Then Would Not Write
Our insurance agent got a bundled quote from Encompass. They reviewed it with us and we accepted it. But when our agent went back to have the quote written up and billed, Encompass stated that their system made an error – no facts were changed. Encompass then extracted an additional $150+ of premium, for an exposure that they will NEVER have. Look up the term “unethical” before you even consider them for your personal lines. They are not to be trusted.
Denying Liability Claim
Their insured hit my 16 year old daughter’s car with his Lexus. Police officers on the scene said their insured admitted fault, police crash report clearly puts all fault on their driver. They only offer to pay me ~50% of the value of the car (my daughter’s car) that their driver totaled. They say they have determined her to be 30% at fault. They have no proof of this but say I can file with my insurance if I don’t like it. Seems like the modus operandi of this company based on the other reviews I see. Maybe time for class action suit?
Encompass Insurance Sucks
Encompass driver blew a red light, t-boned my vehicle. Encompass says they are investigating. Over a month later, never once have they returned my calls. If I can’t find someone in the office then I can’t talk to them. Every time I talk to them, they try to say I am at fault, even though the Police Report, and Witnesses say that their driver ran a red light.
My last conversation with them today was with the agent from Encompass. Dott tried to tell me I need to slow down and check while I’m driving through a green light to protect myself and my family. If I fail to do so I am at fault because I am a bad driver. Are you kidding me, I have to slow down and look if your driver is going to run the red light, and if I don’t I’m a bad driver? What a joke!
This insurance is such a scam. We had a flood in our basement from a water softener, and the amount that they want to issue is not even close to the scope of the work.
I was making a left turn and a young guy passed me in the left lane. It was only a two-lane highway right after a stop light. I had my signal light on to turn left and he passed as I was turned and I hit him on the passenger side. He received a ticket from the state patrol officer (NC). The insurance adjuster, Ann **, told me that I should be able to go ahead and get the rental car and she would get it put through as soon as possible.
The next day I called her and she told me that her supervisor had rejected the claim and they would not pay anything. The towing was $185, the rental was $73, and to get the car towed to my home was another $44. They stated that when the driver is at fault at any percentage, they can reject the claim. They admitted the young guy was at fault practically 95% but they said because I could have avoided the accident, they would not cover the claim. This is bull. I would not ever use this insurance company. They are thieves and liars. May God rain down on them.
Encompass Insurance Driver Ticketed for Auto Accident but They Deny Claim!
Police report narrative (EXACTLY how it is in the police report (names removed): “Driver #2 (me) told me that he was NB on 35th Ave. SW in the curb lane when vehicle #1 put on her turn signal and moved into his lane causing him to swerve to get out of the way. This action forced him into striking vehicle #3 (legally parked). Driver #1 (her) told me that she put on her turn signal and began to change lanes when she saw that #2 was in the curb lane and moved back into her own lane. #1 was NB in the inside lane at the time. #2 (me) told me that he was just behind #1 putting him in her blind spot. #1 was cited for an unsafe lane change…”
On 8/21/2014 Encompass claims adjuster Andy ** called me at 10:30 am and denied the claim, stating to me on the phone “You made an unsafe swerve so we are denying liability.”
Encompass Insurance Reviews & Complaints
Encompass insurance company has only given me a total amount of $533.00 and some change for the storm damage, this insurance company claim fraud, then they claim vadilizum, now my home has water coming in my bedroom and basement, now the dry walls and base boards, carpet, pad, wood floor and insulation has to be replaced, they think that I”m suppose to do their job, by replacing the storm and water damages, I’m not, the Georgia Insurance commissioner office tells me that they can not assist me, but the officer who handled my complaint was very un educated and don’t know what he is talking about, first of all the picture the insurance company sent to the insurance commissioner, was not my roof and roofworks has the right pictures of the roof and now more pictures of the recent water damages to my home. this insurance company needs to be put on T.V. and I feel that they are rats and are against people of color and single woman being taken for a ride, I do feel that race is a factor in this matter and I need to be heard!
Encompass Insurance Reviews & Complaints
I do not think it is fair that Insurance companys raise you insurance because of poor credit. Pa. you need car insurance to drive your car. Would it be better to keep it cheaper? How can people afford high insurance? My car is three and a half years old and my insurance is more now than when it was new. I think this is B. S. Encompass insurance raised my insurance price from $750.00 the year before to $950.00 in 2010. I had an accident in the winter but it was only $1250.00, and there was no damage to my car. All the company’s advertise save hundreds on car insurance until they check your CREDIT SCORE. B. S.!!!
This company is an absolute scam.