Report Filed: Enterprise Rent a Car, Tower Rd., Denver CO Deception and Fraud ! Denver Colorado!!
Booked a week rental online for $119.79 + taxes & surcharges on 9/3/14. Airport rentals were as low as $70 but chose Enterprise’s off airport location because of better than average online reviews. Picking up was excellent, no lines and Vincent’s customer service was engaging and efficient. When asked if i wanted optional insurance coverage I declined stating I already had excellent coverage thru my insurer Allstate for which Enterprise was a preferred vendor. So, signed and Xed as directed by Vincent. Returning car today 9/10/14 noticed an additional charge of $118.93 which agent Darren said was for insurance coverage which I had accepted with one of the Xs. Explained that Vincent had been specifically instructed that said coverage was declined and had made a “mistake”” including it in the contract. Darren agreed to refund the charge subject to supervisor approval. Checking my credit card activity tonight noticed that no refund was issued and an additional $310 charge from Enterprise was listed. OK