We paid $407.95 for the Y-DNA 111 test and 169.00 for thr MtDNA tests. | We received the MtDNA test results and seem ok (but not confident since they are failing in our Y-DNA test). | They failed to give us our Y-DNA-111 tests since we paid Dec 10, 2015. Today is MAR 26, 2016. We’ve been waiting over 104 days and no hope of ever receiving; they delayed us 3 times in a row. They refuse to answer their phone. The emails response states, it is a quality control issue. We precisely followed instructions and sent sample exactly as requested. Which means to me they failed in the lab and management. Would have loved the results. Must go to another company since they are unable to fulfill as promised in 8 weeks (4 to 5 months is way too long). Very upset and very frustrating. Reported to the BBB. Be very careful, they can produce easy DNA tests but not Y-DNA 111 at least with me they can’t. |
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