Ok, so I fell behind on my payments for my car. It happens, I should have been more diligent, i know. Therefore, my bank, Capital One put in a repo order for my car. My car was repo’d last Tuesday 8 / 27 / 13. It took me a week to catch up on my payments and reinstate my loan. So I arrive at Greenwood Towing Company to retrieve my vehicle. Protocol is to first pay the fees, which is 40 bucks a day, now mind you you have to schedule an appointment just to come and retrieve your vehicle. I arrived for my appointment time and stood outside of the gate / guards booth for about 45 minutes (after my appointment time). Felt more like I was waiting to visit an inmate and it was like 90 degrees outside. Fast forward to retrieving my property, they bag all of the stuff in your car into these trash bags, put it in either room one or two and have you look at it. Upon looking I saw that I had everything except one thing…my laptop. I had the laptop in the trunk, boxed up and ready to be shipped back to Dell due to a problem with the screen. It had an address label and everything, it just had not been taped up yet. I was furious! I asked the guy who brought my car around…wheres my laptop? It was boxed up and ready to be shipped out, now its gone???? He says let me check the inventory sheet…low and behold it was not even inventoried…ha go figure! I could not believe it…they literally STOLE the entire box and laptop. Also there was damage to the front end of my car, i took pictures and now have to go thru hell and high water to report this crap and get it fixed…smh I’d be even more livid had the laptop been working and had my personal stuff on it, I actually didnt even use it but for a few days before it had the screen problem, rendering it useless to the idiot who STOLE it. It just infuriates me how they can be so dishonest, grimy and just plain nasty. Its bad enough you have my vehicle in your possession doing God knows what to it and in it. Now you’re STEALING from peoples vehicles. I even noticed a CD in the player that didnt even belong to me, the one I had left in there was missing. I just want to say Greenwood Towing are rip off artists. They’re thieves and it makes absolutely no sense to me, and Capital One Auto Finance should be ashamed. They need to find another company to use for repoing “their”” property from consumers. To whomever who works at Greenwood Towing that stole the laptop from the 2012 Hyun Sonata that i picked up today…good luck buddy
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