Report Filed: HerRoom Scammed by their Fulfillment Partner in China!!
I ordered 2 Maidenform sports bras from herroom.com and I received confirmation email from kydownsbingo.com with email [email protected] I assumed that because my delivery address is in the Philippines, this is their fulfillment partner. After about 2 months I received a pair of tacky bras. I sent an email about the wrong items, and asked for an address to return them to (the confirmation email specifically states that before returning a product, email them first to ask for a contact name and address to return to). I received an email reply from discontseason blaming their express company for the mistake. After a week of haggling they sent me an email asking me to keep the wrong products or to sell them instead, and asking me to re-order the items I want at a discounted price. After a month of continuing to refuse this option, I have not received the return address. The last email I received said it was fault of express company and they want to solve this in friendly manner, but they still insist I keep the products, saying it would cost me too much to send them back the products. I emailed Customer Service at HerRoom but they refuse to take responsibility, saying the email did not come from them. HerRoom and the Andra Group need to be made aware that they are dealing with a scamming partner in China. Also, they cannot shrug off responsibility because the order was still made on their website, even if it was fulfilled by a foreign partner.