Report Filed: Household Retail Services Best Buy ripoff outlandish ripoff late fees Carol Stream Illinois!!
called Hrs/Best buy to see if payment had arrived. (electronically sent 11-8-02. ) They claim payment is posted the hour and day received. Payment didn’t post until after midnight on 11-12-02. I asked them to waive late fee . At first, they claimed they could not take off late fee because they had taken one off before recently. THen, they said it was because of my credit history with them. I have only been late (two months recently) I have been on-time until Sept and October payments. However, the November payment was clearly on time. I checked with my bank- bank of america- and they show the payment going out electronically 11-8-02. Payment was set on 11-7-02 to be paid. The customer reps said that my bank could not have sent the payment electronically. THey said,” even though- on your statement it show- checkfree payment- its really not sent that way- it is a check. My bank said no- it was sent electronically- and it can be proven. ALso