Report Filed: hp service center Quanta Computer Usa, Inc41652 Boscell RoadFremont, CA 94538 Phone: (510) 226-1000 Lied About Repair Fremont California!!
My new HP Notebook(3 months old) started giving me a lot of trouble. HP said there was a software issue after we did some attempted fixes at home that were unsuccessful. They set me up for repair and had me send my laptop in to Fremont, CA. It came back a few days later. They claimed to have replaced my Harddrive and my Motherboard, because it was defective. In fact, they only given a factory reset. (I know, because I did one at home and it was a temporary fix). It began acting up an hour after I got it back. I am familliar with how computers work and such, so I checked a few things and found fragments of programs I had uninstalled from the computer that I myself had added when I first got it new. The only way those fragments would remain is if the harddrive was the same one origionally in the computer. Also a couple of programs I had that were on the computer when I bought it were missing. Coolsense being one of them, and my wifi card was not working well, and still isn’t. Finally, if you replace a part inside a computer, you have to open it. The computer’s seal was never broken, ergo never opened. That means they never did the repair they claimed they did,