Report Filed: Mex Cell Ltd Charged $1000 for a camera they never shipped!!
I saw a craigslist ad for a Nikon D7100 camera with lenses. I contacted the seller Francis Ortiz, and he directed me to purchase via his website www.mexcellular.net. I went to the website, clicked Buy Now and filled out the form. Very soon after that, I was sent an email that contained an invoice and the URL to pay for the camera. After I paid, the seller sent me an email thanking me for paying and telling me the item would ship on the next day. The following day I was told the item would again ship the next day. After not hearing anything for a few days I wrote Francis Ortiz back, I received a reply saying u201cr Francis is currently not available to provide you with updates in regards to your recent purchase from Mex Cell due to some family emergencies. Please contact his chief co-coordinator Mr Steve at for more details and updates regarding your orderu201d When I wrote Steve Kaiser, he sent me the following email u201cThe shipping has been made to you and delivery will be made to you, the only delay right now is you need to make payment for the Insurance and VAT fee, i was also informed that you will be getting the Insurance fee at the point of delivery but you wont be getting the VAT fee back, the Insurance fee is $385 and the VAT fee is $15 making the total payment of $400 and you will be getting the $385 back at the point of delivery, i need you to get back to me ASAP so that there wont be any delay in the delivery of your order, i want to assure you that you for nothing to worry about once this payment is made the delivery will be made to you and there wont be any delay again and its assured you will surely be getting the Insurance fee back at the point of delivery and this is 100% guaranteed.u201d Since this was not what we agreed on, I asked them to refund my money (pointing out that their website says it offers 100% Money Back Guarantee). They never replied and further emails from me were ignored. Do not do business with www.mexcellular.net They are a scam company