Report Filed: Neuwirth Motors Neuwirth Jeep Horrible Management in Service and Sales Wilmington North Carolina!!
I bought a new Jeep Liberty in 2009 from Neuwirth Motors in Wilmington NC. It was supposed to come with full size spare. The sticker and paperwork confirmed this. I noticed a week later that it was a donut and called the dealer. The dealer refused to give me the full sized spare I paid for until I called and wrote Jeep Corporate. Service since then has been horrible. Long waits, unnecessary repairs suggested. Today I replaced all 4 tires at Costco and asked for the best one to be put on as the spare. Costco told me that the spare was a different size (wrong size) wheel. I learned today that what Neuwirth did back when I bought it was they took the wrong size spare off one of their used Jeeps and put it on our new Jeep. I learned this today from their own service person who actually printed the internal paperwork for me. Because it is underneath, I could not see the wheel size, just that it was a full size tire. Today the General Manager, Alan Thomas, refused to give me the proper spare size, the one I purchased years ago. The GM would not even come out to face me. He hid in the back until I gave up and left. I obtained the home email of the owner from a friend and just emailed him, John Gillilan. We have three Jeeps. We bought one at Neuwirth (mistake), one at North Point Jeep in Winston-Salem (a great dealership), and one used. We do not service the Jeeps in Wilmington NC because Neuwirth’s reputation, and our experience there, is so bad. We want a safe spare wheel that matches our wheel size. We paid for this in 2009. We were tricked and deceived with a used one that does not fit by the same dealer. We are not feeling good about Neuwirth. People need to know how bad they are. Within hours of this event today we had heard from three friends who had horrific service stories about Neuwirth. We are not alone.