Report Filed: Newcastle Homes Frisco Texas Richwoods Newcastle Homes Frisco Richwoods BAD customer service HORRIBLE communication Frisco Texas!!
Newcastle Homes in Frisco, Texas, Richwoods subdivision is a nightmare. They have horrible customer service, terrible communication, and the worst follow-up of builders. Colleen is anything but delightful to work with. This is not a custom builder. Newcastle Homes just wants you to write a check and not bother them with questions. If you are a family with more than two kids, it is best to stay away from this builder. They do not have time for you and they think three+ kids in a family is too much. If you are looking to build a very nice home and invest 6 figures, take your money somewhere else. They do not want to work with people. They do not want to be bothered or talk to you. They will not return phone calls or emails, at least not in a reasonable amount of time. They are incredibly disorganized and do not keep their word, even if you give them a check to hold a lot. They will lie to you and if someone comes behind you who does not want as much custom work, they will give your lot away. Terrible thing to do to a family with children who is excited about building a home and needs assurance that the company will keep their word and honor the check you have given them to do business. Avoid disappointment and choose another builder. Newcastle Homes in Frisco Richwoods is not worth your time or money. While they build a nice home, the owners are not nice and they do not train their staff to assist you.