Report Filed: Nuga Best Canada in Airdrie Alberta Canada Nuga Medical Company Ltd NUGA BEST Canada made promises for parts and now trys to make money off free parts that were supposed to be for me other!!
I wish to share a true story of the service that I have NOT received. I bought a 7000 NugaBest bed in 2012 off the FIRST Canadian rep. I paid a lot. In Feb 2017 this bed broke. I contacted the person who sold it to me who referred me to a lady named Nadia in Vancouver who referred me to Sergey of this business. My first e-mails went unanswered until I made a post on line. Then he claimed he answered right away as it had been in ‘junk’ ?? Really? why would one not check ‘junk’ every day. At first I had no issues other than slow service. He asked for my receipt and photos of what I needed. I complied. Sent pics of the circuit board and transformer. A couple of weeks went by and he called with news that the circuit board had arrived and to send him money to ship it. I asked about the transformer. He acted like he knew nothing about this even though clearly I had sent both pics. Stupidly I told him to hold the circuit board till the transformer came. I heard nothing for weeks. I e-mailed 4 times. Finally I went on line under his company and made another remark about his BAD service. Well lo and behold he then replied and asked for $295 for postage which I sent right away he mailed me the transformer. Well you would think everything was great right?? NO!!! he was out of the country till November and replied he would send the circuit board once he got back. I waited patiently. In November I e-mailed once, [no reply] again [no reply and yet a third time with no reply. All I wanted to know was when would he be back? I went on line to make a comment and lo and behold he had blocked me. I had a friend make a TRUE comment for me and here is what I got back via e-mail from him EMAIL READS” Hi Victoria