Report Filed: Obsolete & Classic Auto Parts Beware of added on shipping charges that Obsolete & Classic Auto Parts do not tell you about. Oklahoma City Oklahoma!!
Beware of added on shipping charges that Obsolete & Classic Auto Parts do not tell you about. Their shipping policy says u201cIf you have floor pans, large sheet metal items or long oversized items, etc. this (shipping cost) chart WILL NOT applyu201d. In the catalog, they have symbols and notes next to parts that are oversized or have to go by freight. I ordered a pair of bumpers on line, carefully checking that the catalog gave no indication of additional charges. Their system sends you an email showing you how much they are charging you for everything and asks you to confirm and pay. As the shipping charge was as I expected, I went ahead and used a credit card to pay. When the parts arrived, they had doubled the shipping charges. I called them and, very nicely, explained the above. I would guess that this happens to them all the time by the attitude of the lady I spoke to. All she wanted to talk about was the size of the parts, and didnu2019t want to understand my point that their catalog and email misrepresented what they actually charged me. She absolutely refused to refund what they overcharged me, and didnu2019t seem to care in the slightest about customer satisfaction. They also did not include the brackets that the catalog said they would, but I talked to a nice guy before the lady, and he said he would send them right away.