Report Filed: Oxmoor Toyota Deplorable, Dishonest Business Practices Louisville Kentucky!!
I find myself stuck in a horrible situation with Oxmoor Toyota. Prior to November 2nd, 2008, I had a 2002 Toyota Prius that I bought as a certified pre-owned car from Westbury Toyota in Long Island, NY in December 2006. On October 30th, I took the Prius in for her 5,000 mile checkup. The following day, I received a message on my phone from Steffan Perich who works for Oxmoor Toyota saying that they would be interested in buying my Prius and putting me in a new car. I told him he wouldn’t want my car as it was banged up and that I didn’t have good enough credit for a new car. He told me to come in anyway, so I did on November 2nd. That day, he asked me what car I would be interested in and I told him the Matrix or the Scion xD. He let me test drive a Scion xD and then told me a lease would be easier on me financially. I still wasn’t sure it was the right thing as my payments for the Prius were $478.33 a month and the lease payments (I wouldn’t even own the car) for the Scion would be $700, but he assured me that they would make it work. They gave me 30 days to come up with a $1,500 downpayment and I drove the Scion off the lot on November 2nd, excited because I thought my credit had been repaired enough and I was going to have a new car. I received a message on my cell phone from Steffan on Friday, November 14th and called him back. At that time, he told me the bank would not okay the loan unless I put $6,000 down. I told Steffan I didn’t have $6,000 to put down and that I would bring the Scion back and that I wanted my Prius back. I went in on Saturday the 15th and handed over the keys to the Scion. At that time, he tried to get me to take a Camry which I didn’t want. He then let me borrow a Corolla until they could see about financing for that. Everytime I mentioned getting the Prius back, he changed the subject. My thinking is that they have already sold my car and I am completely screwed. Their paperwork that I signed pretty much covers their collective butts, but I think this is a deplorable way to do business. Now, it looks like I am going to be stuck in a car that I didn’t want in the first place because they say I can’t get financing for the car I really wanted (that they assured me I would get financing for.) To me, this sounds like a first cousin to a bait and switch. So, I need to complain about these business practices. In this economic climate, if they are going to be so hard up for business, then they need to make sure that they have all their ducks in a row, so to speak, before they go making promises they can’t keep. They told me they would make this work and now they are putting all the pressure on me to come up with more money than they said I would need. This is wrong, plain and simple. The original deal was to trade in the 2002 Prius on a 2009 Scion xD. Since they couldn’t make that deal work, I want the Prius back. I do not want a new Corolla or a Camry. This has been going on for two weeks now and I just want my car back so that I can put this fiasco behind me. I wish I had known about this website before I got involved with these people as I would have known better than to get involved with them. Pattie Louisville, KentuckyU.S.A.