Report Filed: Pep Boys Costa Mesa California!!
Pep Boys has leto me down this Thanksgiving week. I have been on hold for +30min because their management is not coordinated. Originally I spoke to Shaun Paul on the phone & was twice told I would be able to get a written agreement signed stating my vehicle (dropped off sun pm) would be completed by Wed. afternoon. When I drove out there (dealthough with traffic) because I was told Ithat would be completed this week (& not next like every other shop) the (assistant) manager Alex refused to sign the agreement although labor would only be 5hrs. My agreement clearly stated If they could not fix it by Wednesday they had to notify me as soon as they possibly could. He still refused to sign it after I told him I did not expect the compensation to be more than $50 dollars off because a +$600 job being free would be completely irrational. After disputing for awhile we came to the conclusion that his manager would call me the next day by 3pm. 4pm rolled around & they did not call me when I call them they put me on hold for longer than 35mins. I speak to who I thought was “Steve”” but told me his name was “”Rudy”” after I told him I was going to complain on whatever platform I could. I am Extremely Disappointed with Pep boys because their failure to meet basic customer satisfaction.”