At first I thought this was a real scam but it took me a couple of calls to actually resolve the issue and I booked my flight and did go on my holiday, the holiday was great and my family had a good time. My complaint is just about the service but the holiday itself was great. It was a bit hard to understand how the voucher worked but when I booked the flight and hotel it did work out cheaper.
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This complaint and/or review was posted on Defaulters.com on 08:13 am, July 13, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/platinum-holiday-club/.
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Platinum Holiday Club Reviews & Complaints
I bought into this club paying $500 in membership I booked a holiday. Thinking I would have 2 vouchers left. Joining was to receive 3 flight vouchers and $2000 in accommodation points But they use really wordy language and for 3 flight vouchers and $2000 in accommodation vouchers you need to pay MORE MONEY!!! All I got was a $200 flight voucher = $500 According to terms and conditions I’d need to “TOP” up my accommodation “POINTS” paying an additional $80???? What’s the point of a club if you’re not getting a discount on the accommodation???? I bought it over the phone a complete rip off!!!
Platinum Holiday Club Reviews & Complaints
I have been paying $49.00 every fortnight for 6 months only to find out its a rip-off and I want my money back. The vouchers they give are not excepted in all places which sounds a bit dodgy I was told that I could use the vouchers for airfares which is not true can only use them for accommodation which gives you 10 percent discount which you can negotiate with cash so the vouchers are rip off I only if you need more information call me on [protected]
Platinum Holiday Club Reviews & Complaints
I have paid for the tickets to Fiji but have not received them . I became a member and you said that I would get up to $1000 in bonuses on accommodation. How much did I get off our Fiji trip as it was very, very dear? Please help me I need tickets to get to my son”s wedding . You can contact me on [protected] or [protected]. URGENT HELP PLEASE Kerry Preston Email [protected]@yahoo.com Member no. 2069110
Platinum Holiday Club Reviews & Complaints
I have repeatedly asked the above service to stop debiting my account, and have been advised by this company they would send an email advising me payments have stopped. That has been a lie as I have woken to a text this morning saying a payment of $49.00 has been unsuccessfully debited. I have advised my bank, but I can only cancel my card, and their fore have to await a new one in which I can not, as I have other regular payments needed from this account. Platinum Holiday Club has continued in the past to take money from my account and on a few occasions been successful in doing so, even after I have asked for cancellation of this agreement. There fore, this has become fraud and I would like every payment and bank fee refunded back to my account by this company ASAP. Regards Mary Arlane Walker. [protected]
Platinum Holiday Club Reviews & Complaints
I joined with this company after a phone call. I agreed to spend money on ‘vouchers’ and was told that I could use them anytime…theres no expiry date. I contacted them about 2 years later to book a holiday. They had ‘changed’ owners aand knew nothing of me. I persisted and finally they ‘found’ my details. When ever they said they would call me back with details of holiday they never did. Their web site at the time wasnt complete and I couldnt even get details online. I was promised a list of accomadation which took weeks to recieve. When I stood up to them I was told to ‘settle down’. One of the ladies even told me that she had a sick father and ‘I’ needed to be nice to her??????? What the…? I never recieved emails or phone calls back when promised. Finally months later when we finally booked a holiday, we drove 3 hours to our holiday destination, only to find they had no record from platinum about our arrival! When we finally got into our room (with much drama) our oven didnt work, dryer/washing machine didnt work AND we got chraged extra on our credit card. When I complained about this to platinum we were told to stop complaining and just enjoy holiday. I was also told that I have done nothing but complain the whole time I have delt with them…BUT THEY HAVE MADE THE SCREW UPS!!! They didnt want to take responsiblity or accountabilty for stuffing up. When we got home I complained to consumer affairs. They told me that I defintly had a case against them. I needed to spend time getting dates, reciepts and write a detailed letter about the situation. I was in the process of doing this when my son was rushed to hospital, I then spent the next 2 weeks up there with him. I then thought, I dont have the time to waste on this stupid company anymore. I was exhausted and worn out and didnt follow up on the complaint with consumer affairs. Im kinda kicking myself for it, however all I can say is DONT DEAL WITH THIS LYING COMPANY!! We still have money invested with them and we will never get to use this. BAD COSTOMER SERVICE!!!
Platinum Holiday Club Reviews & Complaints
I received a call from their rep and I told them not to take money from my account till I confirm it . They have tried taking money from my account I have called them to cancel and all they did was give me an email address that is not real. When you try and write to them to cancel the email address they give you to write to is not real .They are using a company to direct debit my account and even that company is uncontactable and they don”t even give you a number to contact .And when they don”t get their direct debit they then charge you $11.00 dishonour fee.
Platinum Holiday Club Reviews & Complaints
I received a call today offering me a $2000 travel voucher which I can use anytime in the next 3 years for on $200 (taken in 5 x $40 installments). Of course this is interesting! As I am a frequent traveler to Bali, I thought I would see how much this was going to cost me to go there. So, for starters they tell you about the “Hot Deals” on their website – however, your voucher can”t be used towards these as they are “packages”. You can only use them on the accommodation that they have available in the destinations they have available, which for Bali is only 4 properties – 2 at Nusa Dua, 1 in Kuta and 1 in Seminyak. So I thought I would look at the Kuta property first – Mercure Bali Harvestland Kuta – located near Sunset Boulevard – not the ideal place to stay and not near the beach. to book it with my $2000 voucher from 5/3/16 for 7 nights, Platinum travel Club tells me the best rate is $678 to which I can use my voucher up to a value of $265 (a percentage of the total cost), so it will only cost me $413 (but does this include taxes which would be an additional $90.51??) totalling $504.51, but I will still have $1735 of my voucher to use on other deals or other holidays as long as I use it in 3 years. The problem is that if you go direct to the Mercure Bali Harvestland Kuta website I can book the same room for the same dates for a total out of pocket cost of $291.71 or $41.61 per night if I add the taxes the total will be $352.41 – so, $152.10 cheaper, but actually, its $352.10 cheaper because I haven”t had to pay Platinum Travel Club the initial $200!! So considering you would only get 4 weeks leave per years and I have already used 1 week in Bali and possibly wouldn”t use all 3 of the remaining to travel to Platinums hotels and you only get a percentage of your accommodation covered, you couldn”t use the remaining $1, 735 in the allowed time. What”s more is that if you could, you can still get much cheaper deals direct with the hotels or a better accommodation in a better location and their is no guarantee that the place you may want to stay is even available when you can travel. Don”t waste your money, you can get better deals direct at places you want to stay for less money. Don”t
Platinum Holiday Club Reviews & Complaints
I spoke with bella employee id 7007 today and was degraded and humiliated due to my inability to write.( currently be completed by aid). I was told my call was recorded, LIE i was told i was contacted, LIE, i was told that customer service have no superior if they need to raise safety or health concerns I am now speaking with the director via email and he is contradicting himself and his employees whilst hiding behind generic emails.