Report Filed: Quicken Inc. IntuitQuicken for Mac Quicken denies users access to support for malfunctioning software. Menlo Park, California!!
My Quicken software suddenly changed the display’s appearance, making some essential features impossible to use. I called the support phone number and was told I could not get help because it had been 90 days since I last paid for an upgrade. (Actually, it had been only 4 months.) I then tried to access the support support for mutual member support. I went to the login screen and entered my password. The system insisted I had entered an incorrect password even though I know I had not. After many tries, I decided to reset my password anyway. The system emailed my username (which I already knew) and included a link to reset my password. They just sent me in circles with the email,, never even letting me reset my password. At the end of the session, the system gave me a survey to compleete. Even though it asked whether I had completed my purpose with the site, there was no opportunity to elaborate.