Report Filed: Rte 125 RV & Marine self righteous unscrupulous and unethical business practices like to keep deposits Rochester New Hampshire!!
unscrupulous business practices of trying to keep deposits to hold product and unwilling to refund when consumer does to want to make purchase.Place a deposit on a in stock camper Saturday September 5 2015 to hold for a week to then sign paperwork to take ownership. The day after Labor day on Tues I called to say I was not moving forward, the finance manager said let me see what I can do and I will give you a call back. He did call back with no resolve, He gave me a couple things to consider and I told him I will call him back the next day with a final decision. I did call back and after speaking a while the conversation got heated, he said they still expect me in on Saturday to take delivery. I said you dont get it, I do not want the camper period. The next call was from our salesman carroll, he understood and wanted to help, I told him I think there has been to much damage to by the finance person chris. He also said because they dont normally ship out the RV with the final documents signed the same day, so they developed their paper work so people will (feel) they have to go through with the deal (during the days of waiting to take final delivery) I also told carroll if there was something on the paperwork im singing that I should be aware of, he should of pointed that out, he agreed, Carroll was nice enough to call me back to save the deal with a lower price, I said thanks, but running a business that way is not for me. He said if I dont want it , just fax over a note saying so, I did that. Now trying to keep my deposit because they feel they can, who does this?!? After speaking with a former employee, this has happened several times before. I am in a similar business and yes we dont like it when people change their mind, but they do and we hand them the deposit back and say maybe we can do business next time because that is the right thing to do especially if you care about your business and its reputation. I never would have stepped onto the lot if I knew they did business this way, absolutely shameful. This dealers actions may be lawful, but they are a disgrace to the NHADA and an embarrassment to the community. Shameful, absolutely shameful Incident also on file with NHADA AutoCap, Atorney Generals office Consumer Protection and Antitrust Bureau and American Express dispute resolution cente