2016-02-052016-02-0505:40:Jan 16, 2019 6:11pm To say 1800contacts has taken a few steps back of late would be a great understatement. Fact is, the company unfortunately been heading in that direction since the big market correction in 2006. Large corperations call it ‘tightening margins’ This author agrees with keeping the fat trimmed. unfortunatly again, 1800contacts misses the mark by trimming that proverbial fat from the bottom up versus the top down. So many companies make this error. Stands to reason since its the upper that makes the decisions, it would be counter-intuitive to cut yourself. Problem is, the majority of the fat resides up there.my personal experience with 1800contacts spans over 20 years, so i feel well positioned to tell you to steer clear, at least for now. what was once considered leaders in customer service and expectations, is now more wolf in sheeps clothing. I was once a faithful customer. i have worn lenses for 34 years now, and i loved 1800contacts. My last and final experience was a few months ago. i ordered 2 boxes of lenses, one of each, recieved 2 right. No big deal right? I thought so too ,wrong. i wont bore you with all the ugly details, but suffice to say, they have held fast in thier stubborness to do the wrong thing. case and point, I spoke with ‘supervisor’ Nathan just today. He stated he was sorry for the trouble ive had, and wanted a opportunity to make things right. sure, with trepidation, i said. His solution? since the bank card i used for the original order is no longer in existance, all i needed to do was, wait for them to send a return package and ship the incorrect box back. Then they will refund the closed bank card. Now dont dispair, because in turn once the bank sends notice that the card was in fact cancelled, they can then issue a snail mail check. So you say, this seems like a hassle it must be a big dollar order? $81.00 total order. then, why not just ship correct lenses right? they say rx was expired (although last 21 years this wasnt a issue when your giving them money, NEVER). In my research thus far,/my experiece seems universal, sad. In closing, this company is a perfect example of what went wrong with corperate america back in the 80’s. Late president Reagan said “If you releive the burdon (taxes, trade restrictions, liability etc..) from the corperations, they will in turn pass that savings on to the ground level workers. Problem? The presidents “trickle down” theory never trickled, and the economic gap widened.
This company doesn’t ever provide leads. They take your money and your credit card info and NEVER send leads. They will continue to charge
The staff is the worst part of this place. They are dirty, rude and just straight up gross. White chick with dark hair was literally
All my issues were solved, but they tried charging me more than what I had expected. They said it would be about 125 an hour and that it
I can’t believe you all are still in business with the shady dealings you all have going on. Paid for expedited shipping, received the
We ordered $375. worth of products and never received nothing, they kept the money and no response from them. Totally disappointed and
I sent $409 for an upper. He said he could only use Zelle. Well that was the same as sending cash. No response to any emails (lots of
This company does not allow you to register or use the prepaid card from Anthem I have tried numerous times to activate this card on their
Managing Lawyer Izzy Yetnikoff was an outrageous exercise in futility, exertion and cash for me. Legal counsel Izzy Yetnikoff has brought
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