I purchased a Wolfgang Puck 5-Quart Enamel Dutch Oven three years ago because I believed that this was a quality product being sold by a company with integrity. The manufacturer’s packaging stated that the product has a lifetime* warranty against manufacturer’s defect. Unfortunately, I was wrong on both accounts.
The enamel on the exterior had a chunk fall off shortly after purchase. I didn’t worry since that didn’t affect the product’s main performance objective. However, yesterday I noticed that the interior was spider-webbing and exhibited pockmarks I called what their greeting identified as their warranty department and spoke with Renata ((310) 432-1500, option 2), who told me she is the customer service manager of the company and there is No One that she answers to at the company.
Renata explained to me that Mr. Puck has a policy that says that they will not warranty any product they distribute through whom they deem to be a third party, regardless of what the packaging material says. Unless their product is purchased through the HSN or QVC, it only carries a 1-year limited warranty, despite this information not having been relayed to the buyer at the time of purchase.
It seems obvious to me that they know their product is junk. Why else would one have an internal policy to not honor their warranty? I no longer believe that Wolfgang Puck is an honorable person, and now consider his company to be sketchy.
This pot will go into the trash now, where it belongs. PLEASE do the same should this happen to you. Enamel is a glass material and can cause you severe personal harm should you continue to use it when it has failed.
Mr. Wolfgang Puck, you sir have FAILED as a decent human and as a businessman. I will never use anything even slightly related to your name. User’s recommendation: DO NOT Buy Wolfgang Puck products!