I came to the European auto mechanic for two reasons: 1) to check my headlights 2) to replace my wiper blades. They told me that there was no problems with the headlights. Howevers, they replaced the wiper blades within 2 minutes. Fine. I went inside to pay. Frank told me the total was $15.01. I signed the receipt and left the shop. I did not realized that he had charged me $51.05 on my credit card until I got home that afternoon. I contacted my VW dealership service dept and asked to speak to a service advisor. The dealership’s service advisor told me that the cost to change the wiper blades is $12.00 (parts) & he would change it for me with no labor charge. I contacted European auto mechanic shop, spoke with Frank, explained to him that I feel this is a mistake and I don’t want to pay for $51.05 (two Bosch Micro Edge at $23.95 each + tax) to replace my wiper blades when it should only cost $12. Frank gave me some story that the wiper blades that I got is a Bosch which are high quality blades and it like buying a blouse from Bealls vs Bloomingdales. I told him I don’t need high quality wiper blade just ones that would does the job. I told Frank that I would take my car back in to get them taken off and get a refund. He told me that they won’t take them off because I sign & paid for them. I explained to him that I understood the price to be $15 which is reasonable. I told him that it’s only been 5 hours since I was at their shop and I don’t want overcharged wiper blades on my vehicle – it is unnecessary. There is a big difference between $15 vs $51. He refused to take them back & is uncooperative. Furthermore, I think that this is price gouging because I am a woman. I informed him that I would be contacting the BBB on this issue and dispute with my credit card. He said to go ahead and that I should just accept it. At the very least they should either refund me the difference of $39 or take the wiper blades back and give me my full refund. I attempted to get this issue resolved as a misunderstanding but they are not cooperating. It appears that they have do not believe in customer service, warranty, or guarantee of the service / parts they are selling to consumers. FRANK is the type scum that give auto mechanics a bad rep. Afterwards, I checked with Advance Auto Parts regarding the Bosch Micro Edge wiper blades which FRANK claims to be “high quality wiper blades” and it only cost $12.94. NOW THAT is dispicable… Chi Boca Raton, FloridaU.S.A.
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