Abu Dhabi Islamic Bank [ADIB]

Abu Dhabi Islamic Bank [ADIB] Reviews & Complaints

Reviews: 50

1.52 RATING
(1.52)

Total views: 4295

Published: 13 December 2019

Posted by: Mohamed Bakir

I transferred money on 12 June from my account in ADIB Abu Dhabi to my HSBC account in Egypt, it’s been around 2 months and I didn’t received the money, I called ADIB customer service more than 25 times asking for help but nothing happened, on 22 July someone from the customer service told me it’s better to cancel the transfer to get your money back on your ADIB account within 3 or 4 working days and then you can transfer it again, I believed that this may be a good solution for my problem, but also nothing happened, I called the bank more than 10 times and every time they are telling me the same answer “please leave your email and also we will contact you by phone maximum after one day and they never call me back, I went to my bank in Egypt HSBC and gave them the transfer reference to track it and they told me that there’s no contact or notice or anything from ADIB to us about your transfer, now it’s August 8th and I’ve been waiting for my money 50 days with zero help from the bank and there’s no responsibility towards me as a customer, I really don’t know what to do as I got desperate and some people advice me to raise an issue, i don’t know if there will be any help from the bank to get my money back or what will happen !!

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