[protected]/13/2019 I was scheduled for a 6:10 am pick up time and at 6:18 am I called access a ride [protected] same day trip issues, only to get a person who once told I was not picked up continued to ask me what I wanted to do offering no real help. I called CTG only to find out that they changed my pick up from 06:10 am to 06:43 am when my appointment time is 7:00 am I do not want to be serviced by CTG sub contractor as they treat people with disabilities inhuman. The car that arrived was filthy and the driver snappy. To add insult to injury CTG knew he was late picking me up and demanded that he pick someone else up within 9 minutes making me later than I already was. I do not understand why MTA Para Transit authority subcontracts with CTG. This company gives their drivers rides that the know the can not complete on time. Their motto is why you complaining you not on the bus or the train you only paying $2.75. Did MTA Para Transit authority not know that if I could I would still be taking the train, no one wants to be hemiplegic.
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