We recently used Ace the Party Place at an event we were holding; for a tent, tables, and chairs. When originally quoted, we were quoted almost half the price as what was initially asked for. After complaining about the inaccuracies in the quotation they brought the price to about $30 above what was quoted. We ended up still moving forward believing that it was simply an oversight on the individual that was quoting us. Initial delivery was good and on time. The day of the event, we had in our contract that pickup was at 4PM. The delivery crew arrived around 1:30 waiting for the rented items. I had customers still browsing while they stood at the edge waiting for us to finish. I mentioned to them that our contract was for 4, they argued until I had my digital copy of the agreement. Once we started removing items off the tables they were taking the tables to the truck. Spoke with the manager today about this, he apologized and asked me if they could do anything. I simply said we will never use Ace again. No further action was mentioned by Ace, no concern and correction that the manager was going to implement. I do not know if they are taking this seriously and will fix the issues at hand. For their sake and future customers, I hope so.
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