Dear Ford, This is my 2nd Escape and I have generally been happy with it. The one BIG problem is with rust on my driver side rear quarter panel just above my wheel. It is the only place I have rust and believe that it is due to a manufacturing defect in your processing. All of the other 3 fenders are fine and don’t have any sign of rust. Likewise I have seen many other escapes of this same model. Some of them exhibit the same rust spot in exactly the same place. My family and I have owned several Fords in my lifetime, and I would like to continue to buy them. I would appreciate if you would be willing to help fix this rust on my vehicle that is only 7 years old, and certainly a high quality Ford vehicle should not experience any rust for years beyond 7. Please let me know how to proceed to get the rust fixed — thank you. Sincerely, Paul Getz
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Action Ford & Mazda Reviews & Complaints
I bought a ford figo in Roodeport Action ford. When I took the car in for service I was told the car had already been serviced and that I should bring it in April, at the time I had already told them that the car is leaking water from the front. When I got home I called ford to inform them that the car is still leacking, I spoke to 3 different agents and all of them told me that it was the aircon that caused that. I drove around with the car for some time then the gears started giving me problems. I booked the car in then I was told later that they discovered the water pump is broken and that they needed to replace it, so the car had to be booked in for morethan 1day. The dealership told me that they could not arrange a courtesy car for me when I was being inconvenienced by them, my life was at risk because of the wrong information they gave but even management did not apologize or even treat this as a serious matter. My car reg is FM67SLGP