ADEGA GATEWAY

ADEGA GATEWAY Reviews & Complaints

Reviews: 1

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Published: 17 June 2019

Posted by: NG/KR

I AM MOST DISAPPOINTED AND DISGUSTED BY A RECENT EXPERIENCE AT ADEGA GATEWAY. MY HUSBAND AND I HAD GONE THERE FOR DINNER ON 20TH AUGUST 2011.WE SPECIFIED TO THE WAITER THAT MY HUSBAND WANTED GRILLED LAMB CHOPS WITH NO SAUCE, BASTING OR ANYTHING SWEET. THE FIRST TIME HIS MEAL WAS BROUGHT TO HIM, IT WAS COVERED IN A SAUCE. WE SENT IT BACK AND WAS TOLD BY THE WAITER THAT THE SAUCE WILL BE SCRAPED OFF AND HE WILL BE GIVEN THE SAME CHOPS AGAIN. WHEN IT WAS BROUGHT OUT THE SECOND TIME, IT WAS NOW COVERED IN A SWEET BBQ SAUCE. HE TOOK IT BACK AGAIN AND CALLED THE PREGNANT MANAGERESS WHO VERY RUDELY TOLD ME THAT BBQ SAUCE IS SUPPOSED TO BE SWEET. I EXPLAINED TO HER THAT WHAT I HAD ORDERED. SHE WAS RUDE AND ASKED IF I WANTED A DRY PIECE OF MEAT. SHE ALSO COMPLAINED ABOUT US TO THE STAFF RIGHT IN FRONT OF US. WHEN THE MEAL WAS BROUGHT OUT FOR A THIRD TIME, IT WAS BURNT, AS HARD AS A ROCK AND HAD A VERY FUNNY TASTE AS IF IT WAS SPOILT. WE WAS VERY UPSET AND ASKED TO SPEAK TO THE GENERAL MANAGER LANCE BUT THE WAITER REFUSED TO CALL HIM AND INSISTED THAT WE SPEAK TO THE SAME PREGNANT MANAGERESS IF WE WANTED TO. HE BROUGHT ME THE BILL AND HAD CHARGED FOR THE MEAL THAT NO ONE HAD EATEN. HE VERY RUDELY ASKED IF I WAS GOING TO PAY THE BILL OR NOT. WE PAID THE FULL BILL WHICH I THINK IS ABSOLUTELY RIDICULOUS AS IT WAS NOT EATEN AND WAS OF DISGUSTING QUALITY. WHEN I LEFT THE RESTAURANT, I HAD TO USE MY CELLPHONE TO PHONE AND SPEAK TO THE MANAGER LANCE. I EXPLAINED WHAT HAD HAPPENED AND HE SAID THAT HE WILL INVESTIGATE AND CALL ME BACK. I CALLED HIM BACK ON SUNDAY 21ST AUGUST TO FIND OUT IF HE HAD ANY FEEDBACK FOR ME. HE SAID THAT THE STAFF WASS TRYING TO HIDE THE INCIDENT AND HE APOLOGISED. HE PROMISED TO SEND ME AN EMAIL ON MONDAY BUT NOTHING HAS COME THROUGH. IT WAS HUMILIATING TO BE TREATED THIS WAY AT A RESTAURANT.

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