I had ordered AeroGarden Elite model after researching on their website. What I received was called a Pro 100. Upon contacting them on their chat site, was told that they changed the model name. They had sent me the older name model. I told them I wanted the new one, as I had no assurance that what they sent me was indeed the same as what is shown on their website. The chat referred me to their customer service telephone # and logged off. I called their customer service and was told that it was just a name change, and they were sending out the old box models. I asked them if they can exchange for the new, as I had no assurance that the models were the same, and since I am giving it as a gift, I want a new one. The agent simply told me there’s nothing she can do, and hung up on me. A simple word of apology and appreciation of my understanding would have resolved the whole thing from the start. But neither the chat nor telephone agent conveyed any sense of appreciation. They simply stated that it’s just the box that’s with the old name. They exhibited a sense of ‘why can’t you accept that?’ attitude. They never said ‘thanks’ or ‘sorry’ once! Shouldn’t customer service start with a sense of ‘thanks’ to the customer?!?
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This complaint and/or review was posted on Defaulters.com on 03:17 am, August 28, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/aerogrow-intl-inc/.
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AeroGrow Intl, Inc. Reviews & Complaints
I have been growing their tomato seed kit for the past 3 months for the 6 pod Aerogaren Elite. One of the pods never germinated so they sent me another pod. I followed the directions and none of the plants have borne any fruit. You have to self pollinate them and trim like a bonsai but still no tomatoes. But my real issue is that I completed a review on their website and they said it would be posted within 24 hours. They never posted it because it was low. So I checked and for almost every product they only publish a few low reviews to keep their ratings high. My review was very polite and detailed and it should have been published.