– October 12 2019 – Customer Service Rep : Houssyn, Client id: HH – Wife is flying to Brazil and has serious anxiety with flying, seats were booked to be with people we know and she is comfortable with (Seats: 13A, 13C, 12C). When my wife checked into her flight only her seat had changed to 13E. I called Customer support to clarify why this happened, and how this will be resolved. I was trying to explain why we booked the seats and he then proceeded to get short with me and his tone changed to not wanting to deal with this issue. I continued pushing which he then actually looked up the seating with the flight and proceeded to say there was only one seat and there is nothing he could do. I explained how this is unacceptable treatment considering each ticket is over $2000.00 CAD. As i’m telling him this he began to get increasingly aggressive and shut me down as i’m in the middle of speaking. This is absolutely terrible customer service, and when I call with a situation that is not our fault the last thing I expected was a rude and aggressive Employee.
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My husband and I our purchased in the fall of 2019. They enticed us saying that we could get a free vacation to Hawaii and free airfare
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