American Car Center

Consumer Reviews and Complaints

1. 

   Unregistered vehicle

   (1)

   I purchased a vehicle from this dealership on October 26, 2019. I have yet to receive the registration for this vehicle. I went to the tag commissioner’s office in Fulton County and they stated they have not received the information to issue my registration and tag. They offered me a temporary tag which expires Jan. 9, 2020 and I am at risk of being pulled over for not having my vehicle registered. I use my car for work and if I lose it I also lose my income. I’m not interested in driving a car illegally and would like a refund (without penalty) for the amount of the down payment used to purchase the vehicle so that I can get a new car elsewhere.

   By Anea

   Reply
   • 

     Same

     (1)

     If I could give zero stars I most definitely would!!! The way this dealership treats people is beyond anything I have ever seen in my lifetime!

     I am currently going thru the same issue and advised that I will call the Dept of Revenue and report them for running scams and not providing people with their tags to cars. This is ridiculous! It has been several months of me call and getting the run around over and over for months. I have not made any payments and I will not until they fix this problem or come pick up this car.

     By Shanna Schumann

     Reply
2. 

   Where Do I Start?.... I, like most

   (1)

   Where Do I Start?…. I, like most others, saw the catchy ad on tv so i decide to stop by and just ask some questions. Everything they tell me sounds legit.. So, I gather my husband and we go look at a car I picked for myself. We ask the salesman how much and he tells us and I say ok and we asked the monthly payment and he says 230$ every 2 weeks and then he says we only finance for 36 months thats why its so much. Im excited now, I can have a newer model car and have it paid for in 3 yrs. I sign the papers and the finance guy says, ?”if your ever going to be late on a payment call your rep they will work with you. We wanna help you build credit not hurt you.” YEAH RIGHT! The nightmare begins and when I really started to wonder what I had gotten myself into was when I tried to get insurance thru someone other than the company my sales guy called for me. I take my title into the insurance company I had my second car insured at and they say ”we can’t insure vehicles from there.” so, I call the previous agent I had used and they tell me the same thing as the other. By this point im worried, angry, and shocked all at the same time. I decide if anyone can insure me it will be State Farm. I go into a State Farm office hand the agent my title and say, ”can u insure me?” he looks at my title and said let me call someone that has been here for 32 years. I wait for him to call and come back with his answer. He tells me that they can’t insure me either! He says he has never seen this before and bc they have their name and mine on the owners line that if I was to pay that car up until the last few payments of my lease and total that car, American Financial gets the check. They rufuse to help you if for any reason you are going to be a few days late and they refuse to take partial payments, checks or cash. The staff is rude as hell when u call begining with whoever answers the phone to representitive I was assigned. I paid my payment on a Saturday as schedualed and on Tuesday the rep I was assigned called me wanting to know why I haven’t made my payment. when I told them that I had he wanted me to tell him when, where, who I paid and where they put the money! This has happened again recently but the idiot called my employer and everyone on my reference sheet. Everyone but myself, I am the person paying the shit not my references. I recently decided I would try to trade my car in just to get away from all the great deals and service I had gotten from American financial/American Car Center. The sales rep at the first place I went to couldn’t get a payoff on my car. I went somewhere else the next day and for about an hour they called four times and left two voicemails and nobody called back. I was about to give up so did nothing the next day. I thought I cant be stuck with this company so I get up and I call to get my payoff. It was 3p.m. and they tell everyone is at lunch call back in 30 minutes. I call and get my rep on the phone then 45 minutes of waiting on the phone for a payoff I get diconnected. I call straight back twice with no answer then 2 more times they pick up and just hang the phone back up. Finally, after about 4 more tries I get my rep back on the phone. I have a receipt that was printed from the computer at American Financial on the date of 12/06/2014 that I have a remaining balance of $17k on my account. My rep told me that my payoff is $23k. I have paid $620 since I received that receipt so how do I owe $6000 more than what is printed on that receipt? I ask what the rent charge is that im paying and my rep says its just the taxes on the car. I understand what the internet is and how to Google the definition of a rent charge and it is definently not taxes. I dont know much about the financing part of things or how all the fine print works but I know something is not right with this and I am going to talk to a lawyer so I can better understand what I am facing. Anyone that is even planning on buying anything from this place just be prepared for what you are getting. I wish I had known and done more research about them before I signed those papers.

   By Shemeka Karratti

   Reply
3. 

   American Car Center does not stand by

   (1)

   American Car Center does not stand by their words, they have these Unprofessional people working there I was told if you can’t make your payment onyour due date call and your account rep wiil work with you. well that is a bold face lie .For one they are very rude they don’t work with you.They need to get rid of Latoya Williams what place of business tells a customer to pump their brakes. They do not have an grace period and the reps they hired are so rude and disrespectful.I would never refer anyone to them. I ask for an extension and was told no ,I better have my payment in by the close of today which is 9/29/14 and my payment was due just this past Saturday. ..

   By Hortensia Miah

   Reply
4. 

   Where Do I Start?.... I, like most

   (1)

   Where Do I Start?…. I, like most others, saw the catchy ad on tv so i decide to stop by and just ask some questions. Everything they tell me sounds legit.. So, I gather my husband and we go look at a car I picked for myself. We ask the salesman how much and he tells us and I say ok and we asked the monthly payment and he says 230$ every 2 weeks and then he says we only finance for 36 months thats why its so much. Im excited now, I can have a newer model car and have it paid for in 3 yrs. I sign the papers and the finance guy says, ”if your ever going to be late on a payment call your rep they will work with you. We wanna help you build credit not hurt you.” YEAH RIGHT! The nightmare begins and when I really started to wonder what I had gotten myself into was when I tried to get insurance thru someone other than the company my sales guy called for me. I take my title into the insurance company I had my second car insured at and they say ”we can’t insure vehicles from there.” so, I call the previous agent I had used and they tell me the same thing as the other. By this point im worried, angry, and shocked all at the same time. I decide if anyone can insure me it will be State Farm. I go into a State Farm office hand the agent my title and say, ”can u insure me?” he looks at my title and said let me call someone that has been here for 32 years. I wait for him to call and come back with his answer. He tells me that they can’t insure me either! He says he has never seen this before and bc they have their name and mine on the owners line that if I was to pay that car up until the last few payments of my lease and total that car, American Financial gets the check. They rufuse to help you if for any reason you are going to be a few days late and they refuse to take partial payments, checks or cash. The staff is rude as hell when u call begining with whoever answers the phone to representitive I was assigned. I paid my payment on a Saturday as schedualed and on Tuesday the rep I was assigned called me wanting to know why I haven’t made my payment. when I told them that I had he wanted me to tell him when, where, who I paid and where they put the money! This has happened again recently but the idiot called my employer and everyone on my reference sheet. Everyone but myself, I am the person paying the shit not my references. I recently decided I would try to trade my car in just to get away from all the great deals and service I had gotten from American financial/American Car Center. The sales rep at the first place I went to couldn’t get a payoff on my car. I went somewhere else the next day and for about an hour they called four times and left two voicemails and nobody called back. I was about to give up so did nothing the next day. I thought I cant be stuck with this company so I get up and I call to get my payoff. It was 3p.m. and they tell everyone is at lunch call back in 30 minutes. I call and get my rep on the phone then 45 minutes of waiting on the phone for a payoff I get diconnected. I call straight back twice with no answer then 2 more times they pick up and just hang the phone back up. Finally, after about 4 more tries I get my rep back on the phone. I have a receipt that was printed from the computer at American Financial on the date of 12/06/2014 that I have a remaining balance of $17k on my account. My rep told me that my payoff is $23k. I have paid $620 since I received that receipt so how do I owe $6000 more than what is printed on that receipt? I ask what the rent charge is that im paying and my rep says its just the taxes on the car. I understand what the internet is and how to Google the definition of a rent charge and it is definently not taxes. I dont know much about the financing part of things or how all the fine print works but I know something is not right with this and I am going to talk to a lawyer so I can better understand what I am facing. Anyone that is even planning on buying anything from this place just be prepared for what you are getting. I wish I had known and done more research about them before I signed those papers.

   By Maggie Girard

   Reply
5. 

   Falsifying documentation

   (1)

   Orlando East colonial Semoram blvd. I went to the shop last monday 8/31 hoping to get a car with my part time job and my current job offer letter. I was forced to provide my last job that I left august 11 to see if there was no gap between jobs. Deal was sealed under impression the deal was done fairly and no transparency. 2 days later 9/2, I received a call from the sales person Lu. He asked me for phone number of my last job. I told him why. He said to verify. I told him that I remember clearly stated I don’t work there. I asked if I should bring back the car. He said no. 2 days later friday i got several calls from Ramos for additional informations to be provided that I told them I still worked at my last job Left almost a month ago. I told them “never” that’s not me. Then he asked me to bring the car and my money will be refunded back so I can go get another job at a dealer his wife worked at. I had a class to study for, U told him tomorrow saturday. I got 5 calls back to back the next day saturday that they will send a towed truck to get the car back. I told him I need to get a rental car, i don’t want to get a car from his wife. After exhausted all my option during a labor day weekend with no car available to rent, I started calling customer service came to find out out there is no such thing this company . So I cried and brought the car back. When I got there, I gave the key and waited for my money to find out there was no money that banks were closed. I asked for a bill of return, Ramos had none. He said we don’t do that, I have to wait for the refund, you will be getting your refund” I called a few other stores to find out about the manager. Ramos told me after him there was no manager for the branch. And he is the only manager. I was forced to go to a car lot to get a car with more money down without enough money in my bank to cover the down payment I decided to wait for tuesday 9/8. I called Ramos to see if the refund has been process only to find out that ” yes you only going to get 1123..after mileages taking out, you need to wait on corporate office, i don’t know when you will get your money, you just have to wait, I don’t have time for this right now I’m with a customer” . I asked him if there is any paperwork again, he said “I told you know, you need to wait” i got furious so started to call around stores again this time in Memphis no one could help me. later I finally spoke with someone who seem to understand my point. On Wednesday. 9/9. I got a call from “the general manager by the name of Ken” i got even more upset, He told me “before I release the fund to you, you need to sign this paper that I’m about to email to you”. I started explaining to him, he said you will be getting your money, you put you worked somewhere you do not. Oh my God! Now, I need my entire refund back. I need them to fix this problem. They are still blaming me. I’ m not able to get to anyone higher than him. I will not sign any paperwork. I don’t trust them. I need help getting justice from these people that are lying on paperwork, after to blame us the consumers and placing me in a lot of financial trouble. This is not just for the money. I need them to take responsibilities for their actions. The sales man Lu made that up not me. I had 2 witnesses. There was another sales man in there who came started reading my information after he asked me about my last job at supplemental health company plus my daughter. I made it clear i do not work there. Lu went to Ramos and sealed the deal with Ramos. I need them to pay me all my 1200.00 down payment with a letter of apology. They refused. There is always a dead end with them. I need help getting to the upper manager above Ken French. He had the nerve to ask me to not complaining about 123 some dollars. I need help please. They are crooks. They falsified information. Plus they don’t label themselves as leasing. They make you think you are. Buying a car with a huge amount at the end. 100 payments of 236. For a 2015 Buick. I knew I was going to get it trade in. Plus I brought a trade. Lu told me yes we have someone that works fir the company. I found out later the man had nothing to do with them. I got slapped with 1000 dollars. I tried to get my trade back. Lu never called me back. They are so dishonest and nean.there is never a manager to talk to…. Its a mess
   I need to speak with upper management. I am not a liar.

   By Sandrina Lima

   Reply
6. 

   They are Scams that selling Lemon cars and frauds paperwork. They are selling cars as lease vehicle over 4 years olds , and over 48,000 miles, selling Rental vehicle and Warranty that's only deceive customer. these People need to be SHUT down with Pad Locks on the DOORS . I know we suppose to read but when you go into sign the finance person is only going over the paperwork as you acknowledge what they saying. They are Crooks in disguise.

   (1)

   America Car center / American Financial They are Scams that selling Lemon cars and fraudent paperwork. They are selling cars as lease vehicle over 4 years olds , and over 48,000 miles, selling Rental vehicle and Warranty that’s only deceive customer. These People need to be SHUT down with Pad Locks on the DOORS . I know we suppose to read but when you go into finance the person is only going over the paperwork and you are acknowledge what they saying. They are Crooks in disguise. Attorney General , Trade Commission and Better Business Bureau need to take the Complaints Serious and do a throughly Investigation . Innocent people are truly being ROB by these Scammers.

   I couldn’t get Pass the Rating but, I actually Rate them with a 0. They deserve no Stars.

   By Jean Brown

   Reply
7. 

   Where do I start

   (1)

   I’ll try to make this quick. Got a car from them in October 2019. Waited 4 months for the tag only to find out that the car was stolen out of NC. I go back to the dealership demanding a new car from them in which I was questioned about the status of the vehicle as if I stole it. They finally got me into a different car and I was satisfied because I need a vehicle to work. Fast forward to December 2020, the car started giving me trouble. I contact the service department and never got an answer. Mind you I’m making payments while driving a car that’s slowly dying. Payments are every two weeks and each time I pay I would ask to be transferred to the service department. I leave voicemails and they NEVER return my call. Meanwhile, the car is getting worse to the point that I’m stalling at intersections. I continue to call service department and no response. February 2021, my birthday month, I go to get emissions and failed due to faulty catalytic converters. I finally decide to risk driving to the dealership which is about 35 minutes from my house and the car stalled twice on the way. I get there and they no nothing about the service department saying that they aren’t organized…well duh. Then they tell me to take the car to Firestone and they’ll just pass the emissions for me which doesn’t fix the problem. I call Firestone and they say they have no dealings with ACC and I would have to pay for a vehicle inspection. I call the dealership again and they say “I don’t know what to tell you”. The car finally died on me the night before my birthday and left my daughter and I stranded at the mall. I told them to pick up the car and I took my business to a more reputable business. STAY AWAY!!!!

   By Anea

   Reply
   • 

     same boat

     (2)

     Anea, Im in the same boat. I worry though about what it will do to my credit if I tell them to come get it? What did it report on yours? Thanks so much, Angel

     By Angel Thomas

     Reply
8. 

   Rude crooks

   (1)

   Had the car a title over a year now the engine blew at 131K miles. I call no warranty left they knew Hyundai had a recall on the engine and did not tell me. My lease maturity is not until 2/2023 and I am supposed to pay $490 a month to not have a car. First they don’t advertise as a lease they advertise as a but here pay here lot to get you in the door. Rudy on FB is their scam specialist. A complete waste of time with this company. The customer service is disgusting they have none at all only Lea Schur deserves to work there she is helpful and kind. Worst mistake ever DO NOT BUY A CAR FROM AMERICAN CAR CENTER EVER WALK FIRST

   By Wen

   Reply
9. 

   0 stars

   (1)

   Everything was horrible! I ended up returning my car after 2 months….. never again.

   By Boartavis Davis

   Reply
10. 

    Harassing Calls

    (1)

    I’ve had this car now since 2017, down three payments left. Customer Service Representative are rude, like they hate their jobs. Your account manager changes every other day, They call your phone 6-7 times back to back, emails done the same way. You’re getting threatening emails or voicemails they will disable the vehicle if payment is not made by a certain day, weather it’s off cycle payday. I’ve been in a emergency situation and the shut the car off. This alone should be against the law. They are putting life’s at danger doing that. It’s very frustrating. Lord behold you get sick in the hospital, they don’t car, you keep getting harassing calls, disabled vehicles. Life happens, we can’t afford to much, Covid hit, this was the only company that did nothing for their customers. We kept getting the calls and disabled vehicles though. I’ve spoken to way to many rude representatives than I care to mention. Every time you call, they act like their is no notes on your account from previous conversation. Because of life happens , don’t change your insurance to liability from full coverage, because even if the vehicle is paid off, you will still have hundreds of dollars in fees for doing that. Like most things started off good, dealership was good. But don’t get sick, or lose a job to Covid , you will keep getting calls, disabled vehicles, no help from them , to get on track. Forget asking questions , nobody is saying the same things.

    By PH

    Reply
11. 

    Want give me a payout

    (1)

    Just so everyone know Zero is my rating for this company but this website make u give the a rate. They are over charging for these car and on top when you call asking what is the payoff they say it take 24 to 48 hr to be emailed to you. I have ask several time not yet received it.

    By Jenine Jones

    Reply
12. 

    American Financial Heartless

    (1)

    I can relate to those people who only needed a payment deferred from American Financial located at 6400 Winchester Road, Memphis, TN. This is the lender for American Car Center. My car needed major repairs, the car that I leased from them. That’s the reason I needed a payment deferred. Having missed only one day not making my payment, I was bombarded with phone calls, threatened with repossession, and my vehicle being disabled if I didn’t pay within two days. I continue to receive phone calls even after telling them my life story. With some auto lenders, you can request a deferment without giving your life story.

    Please visit www.ipetitions.com and look up American Financial Heartless and sign the petition.
    www.ipetitions.com/petition/american-financial-heartless

    Or you can visit www.change.org and look up American Financial Heartless and sign the petition.
    chng.it/vF7YvHyK

    By Gen

    Reply