Prior to renting this house from American Homes 4 Rent a walk though was done with the agent in charge and all concerns about repairs were advised. They had 2 weeks prior to moving in to repair everything and nothing was done. On the day of moving in we noticed that the front door didn’t lock and the fireplace was left on for hours without burning. This was a shock and concern to us. We called the company immediately and they don’t work on the weekends. We left a message but were told we would have to wait until Monday, meanwhile we were afaid of the fireplace being on for so long without burning a fire and the front door did not lock. On Monday they sent a person to fix only the front lock and nothing else, so we called back again and were told they did not have a work order for anything else. When we called the first time we explained that nothing was done and everything we discuss prior to moving in wasn’t done and had to be completed. It was explained in detail. On Monday, April 28th I called and spoke to Jessica and had to open another work order for a broken window lock, caulking in the kitchen, the garage door and garage that were not painted and for them to check the fireplace, etc. This was the same information that was given on the prior call.I also requested the email to a manager so that I can send them an email with my concerns. She gave me a managers email which I emailed the problems I had been having and the repairs that need attention and as of today that manager has never responded either. One week has passed and no one has returned our call or come by to repair anything. Today May 5th, a week later I called and spoke to Jessica again and she could not explain why no one has called but stated that someone will call today. She tried to brush me off and also stated that they will not paint the garage door or the garage because that is cosmetic. What? I can’t beleive it! When we did the walk though the agent never said it wouldn’t be done. This is part of the house and needs attention. As a matter of fact she said that they go though the whole house area by area and make sure there is nothing that needs to be repaired and the garage was pointed out to her of what it needed. The agent said that they check everything and not to worry. Well that was not the case. That was just a agent talking to make you feel good at that moment plus we had other issues with her will in the process of doing the application. Nothing has been done and now Jessica states that they will not paint the garage or the door and that someone should call soon to fix the broken window lock and the caulking. This is not satisfactory!!! I requested to speak to a manager and she said that there were none available to call back another time. Wow! how disappointing! I want to report this because I want the repairs done by this company as soon as possible and I don’t want anyone else who is thinking about renting from them to have to go though this experience or stress. I hope that someone will contact us and make all the nessarary repairs needed and that the garage and the door be freshly painted and cleaned. If we would of known about the way this company handles the customers and repairs with would of not rented from them! The rent is pretty high for us to be paying and to have to be dealing with all this stress and aggrevation. Hopefully someone will come forward soon.
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This complaint and/or review was posted on Defaulters.com on 15:33 pm, February 15, 2021 (CST) and is a permanent record located at: https://www.defaulters.com/scam/american-homes/.
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