Ameristar Casino Hotel East Chicago

Probably the worst Casino Hotel

Reviews: 1


Total views: 576

Published: 14 September 2019

Posted by: Anonymously

Ameristar Casino Hotel is a place you would love to go if you want to waste your money. It is a place for rich people who either book expensive and large suites with more amenities or does not care where they are spending their money. The reason why staying in this place is a waste of money because it is very filthy. You could see stains on walls and carpets. The couches are torn as well as the headboards. You could see stains on the glass in the bathroom as well as. The elevators are not shiny any more as they used to be and all furniture needs to be replaced as soon as possible. My friend Brian is disabled as he has a back problem. He went to that hotel once and says he regrets it. He was delighted to know that the hotel had rooms built especially for the disabled. But when he was tired and decided to sleep, he noticed the bed was way too low for him. But still, he lied down. They had removed the top mattress so it was very uncomfortable. When he tried to get up, he could not. So he stretched his body and then rolled to get down. Now, it is very dangerous for a person to do that especially if you are disabled. When he called the main reception, they said that cannot happen as the beds were according to them twenty inches tall, which was a requirement of ADA. Another problem is their weird policies. They have a policy which says kids are not allowed. We know it is a casino-based hotel so it is not for kids. But still, parents who cannot leave their child/children with someone would have to bring them along and the kids could become very stubborn as they could be missing their parents. Another weird policy is you have to come to the hotel for check-in before 09:00 pm. Everybody can make mistakes. They can be late. So it does not mean you should cancel their reservation. What if they are not from the city. They are tourists. What will they do then? They should also teach their staff some manners. My sister’s friend Tiffany went there. She went to the main reception and asked about her reservation. The lady there was very rude and ill-mannered. She was disrespectful and because of that Tiffany left. Their staff is also very lazy and they lie. My friend Kate asked the housekeeper if she changed the bedsheet. She said she did it twice but the reality was she did not even do it once. She also had to help move furniture with maintenance so they could reset the refrigerator. Another problem is they are very expensive. The casino and the hotel room. They do not tell us other charges when we check-in and when we leave we have to pay amenity charges as well. The casino slots are also very expensive. Some machines are also even rigged to make you lose. The dealers are also very rude.
I recommend you just go on a road trip and sleep in your car rather than sleeping in this hotel.

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