Hi, my wife and I just bought a used 2017 Chevy Cobalt from Antioch Nissan at 1831 Auto Center Drive. We are NOT HAPPY with the Assistant Sales Manager, Richard Garcia and the Sales Manager, Mark. Richard Verbally agreed and promised to give us a set of 4-Matching Tires and a 2nd Set of keys for our car before we signed the check to buy the car. After a month of calling and going to the dealership, Richard kept saying they didn’t get the pats in yet. On 1/13/2012, My wife and I went there and they said Richard no longer works there and Mark, the Sales Manager, refused to speak with us. He sent his co-worker Jeff to tell us that since Richard is gone, Antioch Nissan is no longer responsible for his verbal promises and they were not willing to work with us to resolve these issues. After I said I was never going to buy a car there again, they ask us to leave and threatened to call the police if we didn’t. We left unhappy and filed a complaint with the BBB, Better Business Bureau. The car runs good and we are happy with the car, but not with the Sales Management. BEWARE***MAKE SURE YOU GET PROMISES IN WRITING BEFORE SIGHING CONTRACT*** This is a lesson learned, I really thought a dealership Managers word was good as gold, I was wrong.
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