AreaRugs.com

AreaRugs.com Reviews & Complaints

Reviews: 1

1 RATING
(1)

Total views: 4329

Published: 12 October 2018

Posted by: JAGinNC

I ordered an area rug in June using a credit card to cover costs. When it arrived it was the wrong one, even incorrect on the label. I initiated a return and received a UPS number to do so. The second one came with the correct labeling but again it was the wrong one. Again it was returned at no cost. Finally the correct rug came but when I placed it on the floor it just wasn’t right. I initiated a return again but no UPS label came. After a few weeks I began a ‘chat’ about getting the label and after hours was told I would have to pay for the rerun myself. Finally I called and got the same person who told me that they had tried 3 times to please me and now I would have to pay for return. When I pointed out their claim of “100% Customer Satisfaction” she said it didn’t cover returning rugs. I filed a dispute with my credit card and filed a complaint with BBB. Area Rugs do not have a customer comment section to their web site so I am doing this.

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