The problem is that the # 2 compression ring (Not oil ring) outer edge broke away during installation on piston (HAS NOT BEEN PUT IN THE CYCLINDER) . I believe it was a casting defect of the ring. Part number # 1012283150 Number on box 21-H08000LT Contacting Arias achieved no result apart them insulting my husbands technical skill. The manager i spoke with even indicated that they do not manufacture the product even though their website indicates that they stand by and manufacture all their products and the quality of them. Very disappointed in this company and thier customer service. Also sad that they proudly state that their inferior product is proudly made in the USA. They also indicate on thier invoice that no returns or exchanges within 90 days – we contacted them well within that period to try and resolve. Resolution Sought: Replace the part that was defective Date Problem Started: 7/2/2016 Date of Transaction: 6/5/2016 Amount in Dispute: $29.88 Invoice Number: 7196 Complaint Type: Product Quality Product or Service: Pistons Fred Loveland, ColoradoU.S.A.
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