I went in for a routinue oil change and had an approximately 600 dollar bill for a oil pan that had been crossthreaded and needed to be replaced. The thing is they are the only one’s who have ever changed my oil. I wonder who stripped it? They told me it is natural wearing out of the Lexus oil pan. They nor corporate have refunded me. Corporate reported that there have been no company recalls for oil pan problems. After three corporate calls the best Lexus managed was “sorry you feel that way”. I will not go to that service center or dealership again. I personally will never recommend them to anyone. I would also recommend to really research a dealership pre letting any females go alone. I feel that if my husband had initially gone in vs me I would not have had such a huge bill. I hope that other women do not have to go through this but I have seen on other websites that I am not the only one. I personally feel my treatment was so poor that I am going to sell my Lexus and never ever buy from them or their parent company toyota again. I have owned Toyotas or Lexus since I have been a teenager and I am now almost 40. They did not seem to me to care that they were loosing a long time customer or family who has bought 3 lexus’. In my opinion this is not the way a business should practice if it desires repeat business. Caveat Emptor Lexoner200710 Phoenix area, ArizonaU.S.A.
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