ASKO is the WORST CUSTOMER SERVICE organization for major appliances on this planet. ASKO is a four letter word. Both our ASKO washer and ASKO dryer have been serviced multiple times; and the dryer continues to have serious problems. Installed Jan 2004 Oct 11, 2005 washer stops working == Nov 1, 2005 Motor and Belt replaced. Oct 11, 2005 dryer has no heat == Nov 1, 2005 Motor and Belt replaced. Nov 30, 2005 washer starts to leak == Feb 16, 2006 Bellows replaced.
Consumer Reviews and Complaints
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This complaint and/or review was posted on Defaulters.com on 19:22 pm, June 27, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/asko-appliances/.
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Asko Appliances Reviews & Complaints
ASKO’s has a USA based customer call center open 24 hours a day, 7 days a week. We encourage all customers to contact us to discuss potential solutions to their concerns. [protected].
Asko Appliances Reviews & Complaints
Bought an Asko XL integrated dishwasher from Good Guys in castle hill nsw because my sales person Helen was great and convinced me to buy Asko over Bosh. Asko was to install. Since it is an integrated one, my kitchen supplier installed but had issues adjusting the door. Called Asko customer care, after waiting hours, we got told to YouTube it. Went and complained to Good Guys, they said they will speak to the Asko rep and fix the issue, they were upset for the treatment and promised Asko will arrange for a service technician A week later got a call fromAsko customer care, again got told to YouTube or should get a different kitchen supplier. If not happy go back to where I bought it from. Paid over thousands and this is a customer service I get? Rubbish The machine hasn”t even been used and they treat a customer like this wonder what happens when it breaks down
Asko Appliances Reviews & Complaints
Four years ago I purchased an Asko dishwasher for over $1100.00. In August the circuit board blew out because a part called a dirverter failed and caused the circuit board to get wet. When we had the repair done, we noticed the dirverter had been changed to work better. Asko must have known the part was bad otherwise why did they change it? Anyway the repair cost $553.82 including the break the repair man gave us on the parts. In December the pump started leaking. $292.68 to do the repair and the pump has been on backorder since I called to get it fixed on Dec 26th. I called Asko and asked for some consideration as a four year old dishwasher used by a family of 2 should not be costing over $800.00 in repairs so soon. They offered to send a pump when available, and cover it but no labor, but would not credit the one our repairman scrounged up, as they are still on back order. I had explained the repairman was set to do the repair the next day so they knew he had found a pump somewhere. I was orginally told Asko would call me back but they did not, I had to call a week later then e-mail copies of the bills on the dishwasher, then all comunication has been e-mail. I will never purchase another Asko product.
Asko Appliances Reviews & Complaints
I bought a new Asko oven 1 year ago. The product has a 2 year manufacturer”s warranty and I bought an additional 3 year extended warranty. The internal glass cracked in several places from the heat and then fractured. The company will not replace it despite there being flaws in the glass. There have been many complaints about Asko”s very poor customer service in Australia www.consumeraffairs.com/homeowners/asko.html
Asko Appliances Reviews & Complaints
I bought an Asko dishwasher after the Bray and Scraff salesman recommending it highly. The dishwasher turned out to be a total waste of my money. I paid more than $1, 200 for the Asko and after just 2 years. it started giving us endless headaches. We have had 5 service calls and the Bray and Scraff repair technician was unable to fix it in spite of 5 visits. The company”s service and sales are both below average. Be very careful buying from Bray and Scarff. I will not purchase any more appliances from them.
Asko Appliances Reviews & Complaints
I purchased an Asko washer/dryer combo in 2006 3 months after purchase the entire circut board melted. after 2 months of hassle I had the unit replaced. Jan 08 the new unit was continually putting water into the dry cycle. then quit working entirely. After 4 service calls the unit still does not dry. I was told that 3 to 5 hours to dry 2 pair of jeans is normal (on what planet). The company refuses to send anyone to fix it. I have had 2 of these units in less than 2 years they have both quit working. I would not reccommend this companys product to anyone.
Asko Appliances Reviews & Complaints
I rang Asko customer care to send me one of their specialised technicians to see if my Asko dish washing machine was worth fixing as it stopped working. The Asko technician rang me the night before to let me know the approximate time he would be coming, I SPECIFICALLY asked him to ring me and let me know if the dish washer would have been worth fixing. I work full time so my brother was at home and let the Technician into the house. The Technician did not ring me – I did ring home and my brother told me that the Technician was working on the machine. I assumed that the dish washer was worth fixing. My brother paid on my behalf $200.50. I came home and later on when I put the dish washer on it started and after about 4 minutes or so stopped working – total silence. I rang the technician as I still had his mobile phone number on my phone from our previous conversation. I told him the washing machine was not working again if he could please come back. He came back after two days. Again I was at work and my son let him into the house. When I called home to see what was happening the Technician told me that the motor of the dish washer was “gone” – beyond repair… I told him I was not happy at all as I did SPECIFICALLY asked him at the time of the booking that I wanted to know if the machine was worth fixing… He replace the pump and made me waste $205.50!!! I rang Asko and they sent me a $95.00 loyalty voucher… I have bought another dish washer of a different brand and their voucher is of no use to me and my wallett!!! I will never buy an ASKO dish washer again, because they lack customer care!!!
Asko Appliances Reviews & Complaints
I refer to purchase order AVS-[protected]. Delivery docket [protected]. I purchased a SS Dishwasher D5436S. On Tuesday 24/09/19 it was installed by technician SOFOLA. He installed the machine on an angle claiming it was because he had to allow for room at the back of the machine for the hose. There is over 600mm of depth to fit the machine. The machine was installed 10mm out of alignment and extremely noticable. I requested via ASKO Australia for the installer to return to rectify, which was arranged for today Thursday 26/09/19. I contacted ASKO Australia today who confirmed the job was booked. I have stayed home ALL DAY waiting for the service technician. I made a follow up call at 4:30pm. ASKO informed me the warehouse based at Loganlea would call me back in 10 minutes to let me know how long the technician would be. Its now 5:30pm. I never received the call. I”ve since attempted calling ASKO, who have now closed for the day. The warehouse at Loganlea have provided appalling service throughout this process. Considering the amount of money I paid for this machine, this is highly unacceptable. I will be returning this machine tomorrow and requesting a freestanding Bosch as a replacement. I will never purchase ASKO appliances again. Christine Kinlay [protected]
Asko Appliances Reviews & Complaints
I replaced a Kitchenaid dishwasher with an Asko in a remodel. The washer cleans food just fine but leaves a strong odor on the dishes and glasses. It smells like fish! I have run dishwasher magic with no results. I ran 2 cups of distilled vinegar through a cycle (recommended by Asko techs) with no results. I hate this machine.
Asko Appliances Reviews & Complaints
I replaced my 8 year old stainless Asko washer and dryer and bought a $4, 600.00 white washer model w8844 and venting dryer. I immediately had problems with washer. If you consider buying one make sure you install in the garage because it leaks. The door gasket is poorly designed. After you too discover that yours leaks you can depend on the Asko brand that it will leak for the repairman also. After it is repaired I can assure you that it will again leak. If you wash a large load, it will leak worse. So if you consider spending over $4, 609.00 for the set… Make sure to only install in the garage as the are not very good quality but are dependable… To leak. Miele is a far better brand than Asko! Btw when you call customer service, they will buy the units back or if you choose to keep them, offer you a $400.00 incentive to keep them. I suggest correcting the mistake and sell them back. You will be glad you did!!!
Diswasher
I purchased an Asko dishwasher from Good Guys Toowoomba on the 30th December 2022 on delivery the dishwasher was damaged the dishwasher was returned to Goid Guys in Toowoomba and a request was made about the 2/1/22 by email to Asko from the Good Guys for a refund it is now the 18/2 and I still have not received my refund. Asko excuse is the dishwasher is still in Toowoomba many times Asko has been contacted by good guys Toowoomba I have found their customer service appalling still haven’t received refund.